Curriculum Vita

Alexandra Luong

Office Address
University of Minnesota-Duluth Department of Psychology 320 Bohannon Hall 1207 Ordean Court Duluth Minnesota, 55812 (218) 726-8336 (218) 726-7186 fax aluong@d.umn.edu

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EDUCATION

Bowling Green State University

• Ph.D., Industrial and Organizational Psychology (December 2001)
• M.A., Industrial and Organizational Psychology (December 1998)

University of California at Berkeley

• B.A., Psychology (Highest Honors) and English Literature (May 1995)

TEACHING EXPERIENCE

University of Minnesota Duluth

• Assistant Professor of Psychology (August 2002-Present)
• Courses: Introduction to I/O Psychology, Personnel Psychology, Organizational Psychology, Work and Self

Bowling Green State University

• Instructor and Teaching Assistant
• Courses: Introduction to Psychology, Statistics, Introduction to I/O Psychology

PUBLICATIONS

Luong, A. (In press). Affective service display and customer mood. Journal of Service Research.

Luong, A. & Rogelberg, S.G. (In press). Meetings and more meetings: The relationship between meeting load and the daily well-being of employees.

Luong, A. (2001). Book review, Designing and using organizational surveys by Church and Waclawski. Journal of Applied Psychology, 74, 241-251.

Rogelberg, S.G., Luong, A., Sederburg, M., & Cristol, D.S. (2000). Employee surveys: Examining the attitudes of noncompliant employees. Journal of Applied Psychology, 85, 284-293.

Highhouse, S.E., Luong, A., & Sarkar, S. (1998). Research design, measurement, and effects of attribute range on job choice: More than meets the eye. Organizational Research Methods, 2, 37-49.

Luong, A. & Rogelberg, S.G. (1998). How to increase your survey response rate. The Industrial-Organizational Psychologist, 36, 61-65.

Rogelberg, S.G. & Luong, A. (1998). Nonresponse bias to mailed surveys. Current Directions in Psychological Research, 7, 60-65.

PRESENTATIONS

Luong, A. (2004). Affective service display and customer mood. Paper to be presented at the Society for Industrial-Organizational Psychology annual conference, Los Angeles, CA.

Luong, A. & Rogelberg, S.G. (2002). Meetings and more meetings: Relationship between demands and employee well-being. Paper under review for presentation at the Society for Industrial-Organizational Psychology conference, Orlando, FL.

Rogelberg, S.G., Luong, A., Sederburg, M., & Cristol, D.S. (1999). Employee surveys: Examining the attitudes of noncompliant employees. Paper presented at the Society for Industrial-Organizational Psychology conference, Atlanta, GA.

Highhouse, S.E., Luong, A., & Sarkar, S. (1999). Research design, measurement, and effects of attribute range on job choice: More than meets the eye. Paper presented at the Society for Industrial-Organizational Psychology conference, Atlanta, GA.

Rogelberg, S.G., & Bacchiochi, P., & Luong, A. (1997). Cynicism in the workplace. Paper presented at the American Psychological Association, San Francisco, CA.

APPLIED EXPERIENCE

Pacific Gas & Electric Company

• Consultant, San Francisco CA (August 2000-June 2001, April-June 2002)
• Evaluated and designed selection system and tools, conducted job analyses and employee opinion surveys, consultant to internal clients on job design, assessment.

City and County of San Francisco

• Senior Personnel Analyst (April 2001-March 2002)
• Developed selection tools, conducted job analyses, classification studies, recruitment.

American Express

• Consultant, New York NY (June 1999-December 1999)
• Projects included 360-degree feedback, competency modeling, employee orientation, performance management.

Employee Reactions to Performance Appraisal System

• Bowling Green State University Administrative Services (January 1999-May 1999)
• Assessed employees’ reactions to the current performance appraisal system by designing and conducting focus groups

Management Team Assessment

• Bowling Green State University Computer Services (August 1998-December 1999)
• Assessed the performance of a management team by observations, designing surveys, conducting interviews, and presentation of the final product to the client

Job Analysis

• Brush-Wellman, Elmore, Ohio (February 1998-December 1998)
• Conducted job analyses of machine operators by observations, interviewing subject matter experts, and preparation of technical reports

Workshop on Dealing with Problem Behaviors in the Workplace

• Ohio Bureau of Employment Services (October 1997 - December 1997)
• Prepared techniques and facilitated small group exercises regarding communication, confrontation, goal-setting, and dealing with problem behaviors

360 Degree Feedback Project

• Texas Association of Secondary School Principals (March 1997-January 1998)
• Developed and administered an appraisal instrument for school principals to acquire performance feedback from relevant constituents

PROFESSIONAL AFFILIATIONS

• Society for Industrial and Organizational Psychology (SIOP)

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