|  Common
User Issues and Problems
1.) I am receiving errors that I cannot resolve in the
system. Maybe I’m not using the correct browser version?
UM Pay has minimum browser requirements in order to work properly.
The UM Pay System requires the use of Microsoft Internet Explorer
5.0 or higher or Netscape Navigator 6.0 or higher that support
JavaScript, Cascading Style Sheets (CSS), Cookies, and Secure
Socket Layer (SSL).
If you are experiencing problems with the system and do not have
the minimum required browser version, please upgrade to a supported
browser and attempt your transaction again before calling Student
Accounts Receivable.
2.) My student gave me their login name and password and
it does not work.
First, students should NOT give ANYONE, including their parents,
their U of MN internet login (X.500) ID and password. To grant
authorized payer access, students need to go into UM Pay and set
up his/her parent(s) or other individual(s) as authorized payers
in the system by creating a separate login name and password and
then provide that information to their parent. The login name
created for the parent should not be the student’s internet
ID.
If you cannot remember your login name or password, you must
contact your student. Your student can reset your password in
UM Pay. University staff do not have access to this information
nor can they reset your password.
3.) I paid my student’s bill but cannot see the payment
on the Payment History page in UM Pay.
Authorized payers may only view the payments they made while logged
in as the authorized payer. If a parent logged in as the student
to make the payment, he/she will not see that payment later when
logged in as an authorized payer. The student can see all payment
made on his/her behalf.
4.) I am on the View Accounts page, but there is no bill
there.
If the student does not have an electronic bill on UM Pay, you
(student or authorized payer) will receive a page displaying the
following message: “If you are viewing this page, you do
not have an e-bill in the UM Pay system. If you have a balance
on your account, an e-bill will be generated on the next bill
date. Billing dates are available on the Student Accounts Receivable
website.”
If you want to check the current balance on the student’s
account, the student will need to log into the View Your Student
Account on the Student Accounts Receivable website. Billing statements
only reflect the balance of the account as of the statement date
listed on the bill.
(Note: Parents do not have access to View Your Student Account
on the Student Accounts Receivable website, unless they have been
granted access by the student in Parent/Guest
Access. This information is protected under the federal privacy
regulations.)
If you are still experiencing problems with UM Pay, please
review the following items before contacting our office.
Please have the answers to these questions before you contact us
so we can assist you in the most timely manner.
1) What is your browser version?
2) What EXACT page (and/or link) are you experiencing
the error/issue on in the website?
3) What were you trying to do on the page? EXACTLY what
error did you receive? It is helpful to retain the error message
text to obtain assistance.
4) What EXACTLY did you enter on the page where you received
the error/issue?
If you are still experiencing problems, you may contact the Student
Accounts Receivable Office during regular business hours at 218/726-7190.
Page Coordinator: JoAnn Morley
|
UM
Pay