Employee Assistance Program
St. Luke's Employee Assistance Program
http://www.slhduluth.com/hospital/other-services/eap/
220 North 6th Avenue East
Duluth, MN 55805
Available 24-hours a day, 365 days a year, to make an appointment
or for information:
1-218-249-7077 or 1-888-355-8495
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St. Luke’s EAP is the provider for UMD’s Employee Assistance
Program. EAP Services are part of your University benefits, and are offered
to all faculty, staff, and P/A’s, and their families.
EAP assists staff, faculty, and their dependents with personal and workplace
issues, including but not limited to:
• Anxiety
• Caregiver Stress
• Communication
• Conflicts at Work
• Crisis Debriefing
• Depression
• Emotional and/or Psychological Issues
• Grief and Loss
• Job Stress and Burnout
• Parenting
• Personal Issues
• Relationship and Family Concerns
• Relationship Violence
• Stress Management
• Substance Abuse Assessment and Referral
St. Luke’s EAP provides assessment and referral services to promote
the health of employees and their immediate family. Using EAP both as a
preventative service and crisis intervention service for personal and job-related
problems is encouraged. The clinical assessment model is a psychosocial
intake history with attention to the standards and professional guidelines
put out by the Employee Assistance Professionals Association. This includes
core essential components of assessing the problem area, identifying its
affects on job performance, development of an action plan and recommend
or refer the individual to the appropriate community resource.
The Initial Assessment Interview
The initial assessment interview primarily takes place at St. Luke’s
EAP office to provide confidentiality and safety for the employee/family
member. Their experience over the past twenty three years has been that
employees prefer to come to the EAP office to assure their confidentiality
and safety. St. Luke’s EAP remain sensitive to the needs of employees
and the state EAP as well and will respond as needed. St. Luke’s
EAP office feel that flexibility is an important part of their program
design.
The initial assessment is scheduled for one hour. St. Luke’s
EAP are familiar with the Data Privacy Act as well as HIPAA regulations
in their privacy notice as well as the intake assessment forms.
Referral services are selected mutually between the employee and the
EAP counselor. At least three options are provided when a referral for
follow-up mental health services is recommended. The EAP counselor is
not allowed to refer to themselves to avoid a conflict of interest and
to follow the EAP guidelines. Community resources are utilized whenever
appropriate and include services such as self-help groups, social services,
financial assistance, legal information and community support groups.
Counselors are skilled to work with insurance companies, and managed
care organizations to advocate and facilitate the services an employee
may need.
Confidentiality
St. Luke’s EAP protects the privacy of your contacts. Confidentiality
is regulated by state and federal laws, as well as our professional
licensing regulations.
St. Luke’s EAP will not disclose the fact that you have consulted
with them, the dates of your visits, or the content of your discussions
with them without your request and your written permission. Even if
your supervisor recommended that you contact the EAP, St. Luke’s
EAP will not disclose any information without your prior written authorization,
except in strictly defined situations.
Your St. Luke’s EAP files are not part of your University personnel
file. Use of EAP services will not jeopardize your job, or your chance
for promotion. Maintaining your job and your chance for promotion depend
only on your performance.
Cost of Services
Employee Assistance Program is a FREE benefit provided by the University
of Minnesota Duluth for the employees and their family members. If additional
services are necessary, St. Luke’s EAP professionals will make
every effort to help you locate services that are convenient, appropriate,
and affordable. St. Luke’s EAP can also discuss your options regarding
mental health coverage and providers.
Services Provided by the EAP
The EAP offers services in the areas:
Confidential Short Term Counseling
- Short term, problem-solving counseling for up to three sessions
per problem per year
- Consultation and assessment of personal and work-related problems
- Recommendations to the greater Duluth community and other University
services as needed
- Assistance finding mental health providers on covered by your health
insurance
Manager Consulting
- Consultation for managers, supervisors, and administrators related
to employee and work-group problems
- Coaching and joint meetings, as requested, with Human Resources
or Equal Opportunity
- Assessment of potentially threatening or violent situations
Work-Group Consulting
- Meetings with work-groups to address conflicts, changes, and challenges
in the office
Crisis Debriefing Services
- Available following any trauma or crisis experienced by a work-group
(i.e., death or major illness of a co-worker)
- Reduce stress that naturally follows any traumatic incident
Making Appointments
Call St. Luke’s EAP at (218) 249-7077 or 1-888-355-8495 anytime.
Leave a message after hours. Counselors are available from 7:30 a.m.
to 4:30 p.m., Monday through Friday and evenings by appointment.
With your supervisor’s approval, you may seek EAP services during
the working day without taking vacation leave, sick leave, or incurring
other penalties. If you do not want to disclose to your supervisor that
you have an appointment at the EAP, leave time may be used as with any
other personal appointment.
Personal Counseling: When to Consult with St. Luke’s EAP
Personal
Overwhelmed or stressed
Burdened by a secret
Feeling like they have no control
Angry, irritable, or worried a lot of the time
Feeling sad, helpless, or hopeless
Sleeping too much or too little
Having unusual ideas or sensations
Finding it difficult to get out of bed
Having difficulty concentrating
Faced with a major life decision
Unable to manage daily responsibilities
Concerned about their use of alcohol or drugs
Dealing with the loss of a loved one
Harming themselves or someone else
Experiencing a chronic health problem
Curious about how to find a therapist
Relationships
Concerned for a friend, family member, or co-worker
In a difficult relationship
Ending a relationship
Concerned about their child’s behavior
Caring for an elderly parent
Work
In conflict with a co-worker
Dissatisfied with work
Uncertain about talking with a supervisor
Or…
In need of an “outside” perspective
If you have considered talking to someone about these or any other
concerns, call St. Luke’s EAP at (218) 249-7077 or 1-888-355-8495
anytime.
Location, Access and Hours of Operation
St. Luke’s EAP is located at 220 North 6th Ave East in the facility
known as the St. Luke’s Hillside Center in Duluth, Minnesota.
Handicap access is very easy in that they are on one level and all
areas are barrier free. Parking is free with ample space always available.
Setting up an appointment is just a phone call away. Their local number
is (218) 249-7077 and a toll free number is also available 1-888-355-8495.
They also have a TTY phone at (218) 249-7075. EAP’s intake staffs
are familiar with the Minnesota Relay System and use this in addition
to the TTY.
Office hours are: Monday, 7:30 a.m. to 7:30 p.m.; Tuesday, Wednesday
and Thursday, 7:30 a.m. to 6:00 p.m.; and Friday, 7:30 a.m. to 4:30
p.m.
Crisis Intervention
Crisis intervention is provided by St. Luke’s EAP staff Monday
through Friday through the EAP phone line, 218-249-7077. During nights,
weekends and holidays, phone triage is provided by the St. Luke’s
Mental Health Unit staff at 1-800-634-8775. Resource options are explored,
recommendations made and a follow up call is offered for the next working
day by an EAP counselor. Employees who require immediate care are referred
to the emergency room and consultation is provided by the Mental Health
Unit staff.
RESOURCES
Supervisor's
Guide
University of Minnesota EAP
Webinar: Personal Strategies
to Ride Out the Economic Downturn by Sand Creek Group (click "Strategies
to Ride out the Economic Downturn"). Sand Creek Group is a
University of Minnesota employee assistance counseling service.
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