Lita C. Wallace
External Access: 53025
The UMD Department of Human Resources and Equal Opportunity is very open to reviewing draft materials. Following are some suggestions of phrases that can be incorporated into job descriptions and job standards and then used during performance appraisals. These may be adapted to your specific needs.
Remember: to perform jobs successfully, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations must be made to enable individuals with disabilities to help them perform their job duties.
The * indicates that this item (or words very similar) should be on all job descriptions, etc.
* Avoids discriminatory behavior.
* Promotes a non-discriminatory environment.
* Performs other work-related duties, as assigned.
* Is conscientious about workplace safety and uses appropriate work methods and protective equipment.
Maintains required work/office hours in an appropriate manner.
Answers inquiries and provides information in an appropriate/helpful/service-oriented manner.
Carries out supervisory responsibilities in accordance with University policies and procedures and applicable laws.
Writes business correspondence, reports, etc.
Follows instructions furnished in written or oral form.
Deals with problems in a calm, helpful, productive manner.
Serves as an effective member of the office/committee/college team.
Completes work in an accurate, timely manner. Anticipates delays. Keeps the supervisor informed of potential problems.
Analyzes situations and develops alternative solutions to problems.
Gains cooperation from personnel at all levels of organizations to achieve
departmental, collegiate goals.
Uses tact and courtesy to deal with individuals both inside and outside the department.
All required records and reports are maintained in an accurate, timely, and complete manner.
Directs and ensures proper coordination of all administrative affairs.
Advises and assists the dean/director in planning, policy, and operations.
Develops and prepares forms, records, charts, and other operational materials, and implements operations systems to achieve effective workloads and workflow.
Secures the services and products of outside sources, such as a vendor.
Conducts performance appraisals in a timely manner giving appropriate feedback to supervisees.
Hears and resolves employee complaints, problems, and grievances and manages personnel issues in a positive and productive manner.
Communicates effectively, verbally and in writing, to a diverse range of audiences and settings.
Delegates responsibility and achieves results through subordinates in an appropriate and effective manner.
Provides data, reports, and other information to assist in the preparation of reports (e.g., departmental annual report).
Coordinates planning with other departments (e.g., scheduling meetings).
Responds to requests for information in a timely and accurate manner.
Investigates complaints and attempts to resolve problems to restore and promote good public relations.
Greets visitors, answers telephone calls and takes messages, and opens and sorts mail directed to the dean/director.
Independently drafts/responds to letters and general correspondence of a routine nature.
Maintains appointment schedules and calendars. Makes travel arrangements and arranges meetings. Assists in agenda preparation. Gathers information and contacts meeting participants.
Provides clerical assistance to designated staff members.
Takes and transcribes dictation from shorthand notes or dictaphone recordings.
Takes, edits, and types minutes and distributes final copies.
Maintains appropriate skill level on new equipment technology and uses it effectively.
Uses correct grammar, spelling, and punctuation.
Is responsible for proofreading, office procedures, and filing systems.
Greets all individuals tactfully and courteously, both in person and on the phone.