SAMPLE SELECTION CRITERIA AND INTERVIEW QUESTIONS
ABLE TO IDENTIFY and DEFINE problem-causing factors
ABLE TO COLLECT and ANALYZE pertinent INFORMATION
ABLE TO DEVELOP and EVALUATE possible solutions
ABLE TO DETERMINE the IMPACT of proposed solutions
ABLE TO IMPLEMENT problem-solving decisions and FOLLOW UP on results
Sample Interview Questions
Explain a difficult work problem you have had to resolve and how you
What is your approach to problem solving? What steps do you follow?
Of what value are techniques such as quality circles, brainstorming,
and suggestion boxes?
How do you convince others that your proposed solution is the best
Do you consider yourself to be innovative in problem solving? Why?
How do you determine the problems that require immediate attention
in this kind of work?
Are you better at solving problems involving people or things?
Would you rather seek the advice of others or resolve a problem yourself?
Tell me of any preventive measures you might take to reduce the possibility
of problems arising.
(Give the applicant a hypothetical work problem, and ask how s/he would
go about solving it.)