Department of Human Resources & Equal Opportunity

Join Mary Harris to learn how UReturn - Employee Services can benefit employees with a medical condition or disability that interferes with their ability to return to work. She also works with departments and/or employees experiencing difficulty adjusting to medical conditions.

Facilitator: Mary Harris, M.S., CRC., is a Disability Specialist who provides services to University employees with medical conditions, and assistance to supervisors and departments who employ them.

Time Management

Have you tried time management techniques that promised to save you time but resulted in wasted time, because they did not agree with your working style? Identifying your individual needs for time management is the first step in creating your own system of optimum efficiency. Time management will be examined as a unique process rather than a "one size fits all" approach. Participants will:

• Discover what time management means through discussion and reflection.
• Set goals to meet personal time management needs.
• Share best practices and tips for time management.

Facilitator: Jeff Stafford is a consultant in the Center for Human Resource Development with the University of Minnesota, Twin Cities. Prior to joining the University, Jeff was a trainer with ChartHouse Learning – home of The FISH! Philosophy - where he developed the FISH! For College program that is used by colleges across the country.

Problem Solving for Customer Service

How would you approach your work differently if you went into it knowing you could solve customer problems that come your way? What if there were alternatives to NO, even when you can’t say YES? During this workshop you will learn a model to aid you in successfully solving problems while engaging the customer as a partner to find the solution. Participants will explore real world examples and apply the newly learned tools to create successful solutions.

Facilitator: Jeff Stafford

Participating in Your Own Performance Appraisal (for Employees)

This session will explain to you the processes in participating in your own Performance Appraisal. You will have the opportunity to learn the answers to your questions at this informative session.

• Ever get nervous when you're told, "it's performance appraisal time?"
• Every wonder what you're supposed to do when you go in to meet your supervisor for "The Big Discussion?"
• Ever wonder what your rights are in the performance appraisal process

Facilitator: Judith S. Karon, Director, Department of Human Resources

This workshop will provide tips for writing concise professional documents with an emphasis on the reader. Also included, are tips to polish your email etiquette.

Presented by Hilary Ramsey, HIPAA (Health Insurance Portability & Accountability Act) Alternate Privacy Coordinator, Department of Human Resources