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Outstanding Service Award
2004-2005


Frank Simmons


Frank Simmons personifies "above and beyond" expectations. His focus always has been 100% customer service to users of a variety of computing and web applications through our Help Desk, seminars, documentation, and individual consulting. Whether he's providing support for virus removal, MS Windows reinstallation, student account questions, statistical software support, home modem problems, or any of a plethora of other computer problems, he provides a quality of work above and beyond expectations.

What's just as remarkable is that he does it all in a professional manner, with a smile and without making the clients feel like "they should have known that." He truly wants to help people solve their problems. In the uncommon instances where Frank doesn't already know of a solution, he enjoys researching the problem and finding the sometimes elusive solution. Frank freely volunteers to take on problem calls, and is willing to make "house calls" during the day, evenings, and on weekends in order to help clients get up to speed again.

Frank has also developed a very successful training program for our student staff that assist at the Help Desk. Through his mentoring our students and full-time staff both benefit greatly. His training materials and documentation have made life easier for many here at UMD. Not confined only to providing remedies after disasters have occurred, Frank pioneered a preventive, diagnostic service which he calls the "MS Windows PC Assessment." This service provides a complete assessment of a client's computer and it makes recommendations tailored to the client's needs. Frank's excellent technical work and his talents extend to great communication and a fantastic attitude.

For his many contributions and service to others, Frank is truly deserving of this award.


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