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2007-2008 OUTSTANDING SERVICE AWARDS
Continuous Service Award

 

Gordee Bennett

During her nearly 28 years at UMD with Information Technology Systems and Services or ITSS for short, many of us have worked with Gordee Bennett in a variety of areas, and her technical skills and customer service ethic are very well known. However, there are areas where most of us haven't worked with her, where Gordee's skills and work ethic also really shine.

ITSS staffers tell us that Gordee is often able to quickly spot patterns in HELP desk requests, indicating a problem. She then takes the initiative to get her department working to resolve the issue before it shows up more widely. As a result, we all benefit – without ever knowing it – because the problem is fixed before the rest of us even recognize we had a problem.

Likewise, Gordee is quietly in the background when it comes to finding ways to improve our account management processes. She proposes solutions and gets them implemented, again with minimal or no disruption to the campus.

Gordee's suberb technical skills, coupled with her continuous improvement approach, helps enable campus technology to run smoothly, often without any work or awareness on our part, and demonstrates her dedication to UMD. Gordee, it is an honor to present you with this award.


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