Tech Support
ITSS Help Desk
The Help Desk serves as a liaison between UMD technology users and the Information Technology Systems and Services (ITSS) technical staff, monitoring and coordinating solutions to user needs. Their mission is to be a single point of contact for technology problem reporting and technical assistance needs of the UMD campus community. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective support.For the best service, we recommend you make the Help Desk your first contact when you need help with technology applications.
| Call: | 8847 (on campus) |
| (218) 726-8847 (off campus) | |
| Visit: | 175 Kirby Plaza |
| E-mail: | helpdesk@d.umn.edu |
| Hours: | Monday-Thursday, 8:00 a.m.-10:00 p.m. |
| Friday, 8:00 a.m.-4:30 p.m. | |
| Sunday, 4:00 p.m.-10:00 p.m. |
Reporting Problems After Hours
Although ITSS doesn't provide around-the-clock support for our services, they often have staff monitoring systems and Help Desk voicemail during off hours.To report a problem when the Help Desk is closed, you may:
- Call the Help Desk (8847, or 726-8847) and leave a voice mail message
- Submit a problem report with our online web form: General Service Request/Problem Report
Link to Additional Information on the Web
ITSS Help Desk: http://www.d.umn.edu/itss/helpdesk/ITSS Student Resources: http://www.d.umn.edu/itss/students/