FMIS 3301-5,6 Production and Operations Management (POM)
8:00 - 9:15 A.M. TTh,   LSBE 135,   Dr. Person

Spring Semester, 2012: SYLLABUS

	ON THIS WEB PAGE:
General Information:	Assignments | Course Info | Grading | Instructor | Policies | Resources | Textbook | Updates
Class Meetings:	T Th     T Th     T Th     T Th     T Th January 2012                   17 19   24 26   31 February 2012         2   7 9   14 16   21 23   28 March 2012         1   6 8   BREAK 20 22   27 29   April 2012       3 5   10 12   17 19   24 26   May 2012       1 3   FINAL
In-Class Examinations:	Midterm Exam 1   |   Midterm Exam 2   |   Final Exam
Custom Text Chapter Coverage:	Chapter 1   |   2   |   3   |      14       |   4   |   5   |   6   |        7        |   8   |     9   |   10   |   11   |     13     |
Homework for Custom Chapter:	Chapter 1   |   2   |   3   |      14       |   4   |   5   |   6   |        7        |   8   |     9   |   10   |   11   |     13     |
Corresponding Companion Website Links:	Chapter 1   |   2   |   3   |   Mod. F   |   4   |   5   |   6   |   Supp. 6   |   7   |   11   |   12   |   16   |   Mod. D   |
Extra         Credit   Homework:	Module A: Decision-Making Tools   |   Module F: Simulation   |

Updates To This Syllabus:

Ver 1.18: 4/27/2012: Quiz Module D "Waiting-Line Models" is due 11:55pm Wed., May 2, 2012
Ver 1.18: 4/27/2012: Extra Credit Quiz Module A "Decision-Making Tools" is due 11:55pm Wed., May 2, 2012
Ver 1.18: 4/27/2012: Extra Credit Quiz Module F "Simulation" is due 11:55pm Wed., May 2, 2012

Ver 1.17: 4/22/2012: Quiz 16 over Custom Chapter 11 "JIT and Lean Operations" is due 11:55pm Thur., April 26, 2012
Ver 1.16: 4/07/2012: Quiz 12 over Custom Chapter 10 "Inventory Management" is due 11:55pm Thur., April 19, 2012
Ver 1.15: 3/12/2012: Quiz 11 over Custom Chapter 9 "Supply Chain Management (SCM)" is due 11:55pm Thur., April 5, 2012
Ver 1.15: 3/12/2012: Quiz 7 over Custom Chapter 8 "Process Strategy and Sustainability" is due 11:55pm Tue., April 3, 2012
Ver 1.14: 3/18/2012: Bring your laptop to class on Tuesday, March 20, 2012
Ver 1.13: 3/12/2012: Chapter 7 (SPC) Quiz is due 11:55pm Thursday, March 22, 2012
Ver 1.12: 3/05/2012: Chapter 6 Quiz is due 11:55pm Friday, March 9, 2012
Ver 1.11: 3/01/2012: Homework: ACME Mobile Phones new due date is 11:55pm Fri., March 2, 2012
Ver 1.10: 2/20/2012: Homework: ACME Mobile Phones is due 11:55pm Thur., March 1, 2012
Ver 1.09: 2/17/2012: Chapter 4 Quiz is due 11:55pm Tue., Feb. 28, 2012
Ver 1.08: 2/08/2012: Homework: Managing Hard Rock's Rockfest is due 8:00am Tue. 2/14/2012
Ver 1.07: 2/07/2012: Homework: Rock'n Bands--Part A (CPM) is due 8:00am Thur. 2/09/2012
Ver 1.07: 2/01/2012: Chapter 3 Quiz is due 11:55pm Thur. 2/09/2012
Ver 1.06: 1/29/2012: Add link to Chapter 3 lecture slides
Ver 1.05: 1/25/2012: Chapter 2 Quiz is due 11:55pm Tue. 1/31/2012
Ver 1.04: 1/23/2012: Good news: students can also install Microsoft Vizio
Ver 1.03: 1/22/2012: Clarify install Microsoft Project instructions
Ver 1.02: 1/17/2012: Add links to complete power point slides
Ver 1.01: 1/17/2012: Add link to Chapter 1 lecture slides
Ver 1.00: 1/16/2012: Initial draft for Spring Semester, 2012

COURSE INFORMATION:

Course Title:   FMIS 3301-5,6 Production and Operations Management (POM)
Semester:   Spring Semester, 2012
Room and Meeting Times:   8:00 A.M.- 9:15 A.M. TTh,   LSBE 135

INSTRUCTOR INFORMATION:

Instructor's Name: Henry B. Person, Ph.D.
Instructor's Home Page: http://www.d.umn.edu/~hperson/
Instructor's Email: hperson@d.umn.edu
    Please begin the email subject with [POM] for this course.
Office Address: Dept. of Finance and MIS (FMIS), LSBE 308C
Office Telephone: (218) 726-8383 in LSBE 308C
Office Hours: 9:30 - 11:00am TTh, and by appointment.
Home Telephone: (218) 464-0994 for emergency only; please use email instead.

REQUIRED TEXT:

• "Operations Management" by Heizer and Render
  available at the UMD Bookstore as a B&W paper custom textbook from Pearson Custom Business Resources
  with ISBN-10: 1-256-23575-X   ISBN-13: 978-1-256-23575-0 ).
  The UMD Bookstore web site shows a price of $71.50 for a new copy.
  
  
• You can also shop online for the complete 10th edition of "Operations Management" by Heizer and Render, which is published in both hardback and paperback ("flexible") versions as follows.
  

  	latest, 10th edition, in hardback: "Operations Management" 10th edition by Heizer and Render (Pearson/Prentice Hall, 2011, hardcover, 888 pages) ISBN-10: 0-136-11941-7   ISBN-13: 978-0-136-11941-8
  	latest, 10th edition, in paperback: "Operations Management Flexible Version," 10th edition by Heizer and Render (Pearson/Prentice Hall, 2012, paper, 696 pages) ISBN-10: 0-132-16392-6   ISBN-13: 978-0-132-16392-7

• The older editions of "Principles Operations Management" such as the 8th or 7th editions by Heizer and Render are not acceptable for this course.
  The 9th edition of "Operations Management" is similar to the 10th edition, but is not recommended.
  
  
• You are not required to purchase the Student Lecture Guide, Student CD, Student DVD, myOMlab, or any other student supplements with whatever text version that you buy.
  
  
• You can shop online for a print or eText/eBook, new, used, or rental copy of the 10th edition of "Operations Management" by Heizer and Render.
  For example CourseSmart.com shows the 10th edition of our text available as either print or eText.
  
  Here are examples of Web sites you can search for a lower cost, acceptable text:
  CourseSmart.com   |   Amazon.com   |   BarnesAndNoble.com   |   BigWords.com   |   BookRenter.com   |   BooksPrice.com   |   CheapestTextbooks.com   |   eBay.com   |   Textbooks.com
  

LEARNING RESOURCES:

• The companion Web site for "Operations Management" by Heizer and Render (10/e) is at
  http://wps.prenhall.com/bp_heizer_opsmgmt_10/
  On the menu bar at the top select the chapter you are studying, and then choose from "Self Study Quizzes," "Student Power Point Slides," and other learning resources.
  The syllabus below points out that the chapter numbers in the custom text are sometimes different from the HR 10e text chapter numbers used on the text companion website.
  

COMPUTER AND INTERNET ACCESS:

• Students are required to have access to the Internet, the World Wide Web, and Microsoft® Office Excel 2007 or later.
  On selected days students will be expected to bring a laptop or an LSBE loaner laptop to class.
  For information regarding the LSBE Laptop Initiative go to https://lsbe.d.umn.edu/technology/laptop.php
  
  
• The University of Minnesota has an agreement with Microsoft® to provide enrolled U of M students with a low cost upgrade to one Windows operating system as well as one Microsoft® Office 2010 suite.
  For more information go to http://msca.umn.edu and click on "Order Software" to log in with your UMD userid and UMD password, and order your media.
  Do not use the download option. The files are huge and download attempts have caused students grief.
  Your student login will be screened to make sure you are properly enrolled with no holds on your records.
  You can pick up your media at the UMD Bookstore Computer Corner soon after ordering online.
  
  
• Regression Analysis is included in the Data Analysis Toolkit as an addin to Microsoft® Excel.
  The Mac version of Office does not include this add-in, but freeware or third party data analysis tools are available on the web: (e.g. StatPlusMac LE www.analystsoft.com/en/products/statplusmacle/download.phtml)
  
  
• This course uses project management software for some homework.
  Microsoft® Project Pro 2010 is available to registered UMD LSBE Students in the LSBE 212 computer lab.
  Students can request the lab attendant to install the software from the MSDNAA USB pen drive set up for this purpose.
  
  OpenProj is available for free download from http://sourceforge.net/projects/openproj/
  OpenProj is an open-source desktop project management application similar to Microsoft® Project. OpenProj has a familiar user interface and even opens existing Microsoft Project (.mpp) files. OpenProj is interoperable with Microsoft® Project, Gantt Charts, and PERT charts.
  
  
• This course uses process flowcharting software for some homework.
  Microsoft® Vizio 2010 is available to registered UMD LSBE Students in the LSBE 212 computer lab.
  Students can request the lab attendant to install the software from the MSDNAA USB pen drive set up for this purpose.
  
  
• Students are responsible for abiding by the UMD Policy on the Appropriate Use of Information Technology at http://www.d.umn.edu/itss/policies/appuse.html
  

UMD BULLETIN DESCRIPTION:

(3 cr; SBE candidate or approved non-SBE student minoring in Bus Adm, or consent of college).
Introductory survey of production and operations as a functional area of management, including operations strategy, process design, forecasting, resource allocation, inventory management, scheduling, quality management, and project management. Computer applications of quantitative techniques to support operations decision making.

GRADING:

The expected student academic workload for this three (3) semester credit course is about nine (9) hours per week. Each semester credit generally requires about three (3) hours of work per week for the average student to obtain an average grade.

Homework and Participation	25%
Midterm Exam 1	25%
Midterm Exam 2	25%
Final Examination	25%
Course Total	100%

Course letter grades will be assigned as follows:

93 or above:	A
90 to 92:	A-
87 to 89:	B+
83 to 86:	B
80 to 82:	B-
77 to 79:	C+
73 to 76:	C
70 to 72:	C-
67 to 69:	D+
60 to 66:	D
59 or below:	F

POLICIES:

1. Students are responsible for information contained in the official syllabus (this Web page).
2. Under student conduct policies administered by the UMD Office of Student and Community Standards students are generally responsible for helping to maintain a healthy classroom learning environment.
   Distracting behaviors such as computer gaming and displays of offensive material such as porn or hate literature are prohibited in this class. Offensive behavior should be reported immediately to the instructor, who will give the offending student a choice to either stop the distracting behavior or else leave the classroom immediately.
   We have so little time to learn so much material, so please help us all to use this learning opportunity wisely.
   
3. The instructor plans to post grades on the web at http://www.d.umn.edu/egradebook (password protected)
   
4. Updates to course plans will be announced in class, and shown in the updates to this syllabus.
5. LSBE students should meet the LSBE Laptop Initiative Requirement.
6. Students are responsible for abiding by the University Policy on the Appropriate Use of Information Technology.
7. Participation will be measured by daily class attendance, homework and other assignments.
8. During in-class exams students may use a simple four-function calculator.
   Cell-phones, ear buds, and all other electronic gear must be turned off and stored out of sight during exams.
9. Make-up examinations require the instructor's approval in advance of the examination along with evidence that the student is dealing with circumstances that are beyond his/her control.
10. Students are required to take all midterm exams and the final examination for a course grade.
11. This course is over at the end of the final examination period for your section.
    Any unresolved grading issues should be resolved *before* the final exam.
12. A course grade of "incomplete" will not be given without a written, signed agreement and advance approval of the instructor.
13. Use of digital recording devices (e.g. cell phones, audio/video recording) during class meetings is prohibited without advance approval of the instructor.

STUDENT PRIVACY AND WEB ASSISTED TEACHING:

In this class, our use of Web technology will sometimes make students' names and U of M Internet IDs visible within the course website, but only to other students in the same class, and only in a secure, password-protected section of the course website. This should not increase the risk of identity theft or spamming for anyone in the class. However, if you have any concerns about the Web visibility of information, please contact me for further information.

DISABILITIES:

Individuals who have any disability, either permanent or temporary, which might affect their ability to perform in this class are encouraged to inform the instructor at the start of the quarter. Adaptation of methods, materials, or testing may be made as required to provide for equitable participation.
Please contact UMD Disability Services and Resources.

PLANNED DAILY ASSIGNMENTS: FMIS 3301-5,6 POM: Dr. Person
SPRING SEMESTER, 2012
(Instructor reserves the right to modify these plans as necessary.)

WEEK 1

Tuesday, January 17, 2012: First class meeting

• Handout: FMIS 3301-5,6 POM: "First Day Handout"
  
• In class: call roll, resolve any waiting list situations
  
• In class: course introduction
  
• Students can download my Chapter 1 lecture slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch01_lecture.ppt (Power Point file; password protected)
  
  
• In class: video case: "Operations Management at Frito-Lay" and discussion handout http://www.d.umn.edu/~hperson/pom/pvt/FritoLay_Handout_1.doc (Word file)
  

Thursday, January 19, 2012:

• Before Class: Read: the official syllabus (this Web page), particularly the policies section above.
  
• All students enrolled in this course are responsible for the information contained in this syllabus.
  New information will be added to this syllabus in the updates section above.
  
• Before Class: Read: Chapter 1 "Operations and Productivity"
  
• Study: Chapter 1 Key Terms
  
• Study: Chapter 1 Solved Problems 1.1, 1.2
  
  
• Students can download the complete set of Chapter 1 slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch01.ppt (Power Point file; password protected)
  
  

WEEK 2

Tuesday, January 24, 2012:

• In class: video case: "Operations Management at Hard Rock Cafe" and discussion handout http://www.d.umn.edu/~hperson/pom/pvt/HardRockCafe_Handout_1.doc (Word file)
  
• In Class: finish work on Chapter 1 "Operations and Productivity"
  
  
• Homework: Chapter 1: online Self Study Quiz: Multiple Choice: due by 11:55pm, Tuesday, January 24, 2012
  
  
  • Go to the text companion Web page for Chapter 1
    
  • On the left, at the bottom of the menu, click "Profile" and set up your own "Personal Information:" with your own name and your own email address
    "Instructor Information:" Instructor name: Dr. Person instructor email address: hperson@d.umn.edu
    Under "Send Quiz Results To" check the checkbox for "Instructor" and specify "As plain text.
    
  • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
    
  • Answer each of the 15 MC questions on the online Self Study Quiz
  • At the bottom of the quiz click the "submit answers for grading" button.
  • Review your graded responses. You may retake the quiz if neccessary to master the material.
  • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
  • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
    
    
  • The instructor will record scores and post them on the web at http://www.d.umn.edu/egradebook (password protected)
    
  
  

Thursday, January 26, 2012:

• Before Class: Read: Chapter 2 "Operations Strategy in a Global Environment"
  
• Study: Chapter 2 Key Terms
  
  
• Students can download my Chapter 2 lecture slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch02_lecture.ppt (Power Point file; password protected)
  
  
• Students can download the complete set of Chapter 2 slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch02.ppt (Power Point file; password protected)
  
  
• In Class: work on Chapter 2
  

WEEK 3

Tuesday, January 31, 2012:

• In Class: finish work on Chapter 2
  
  
• Homework: Chapter 2: online Self Study Quiz: Multiple Choice: due by 11:55pm, Tuesday, January 31, 2012
  
  
  • Go to the text companion Web page for Chapter 2
    
  • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
    
  • Answer each of the 17 MC questions on the online Self Study Quiz
  • At the bottom of the quiz click the "submit answers for grading" button.
  • Review your graded responses. You may retake the quiz if neccessary to master the material.
  • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
  • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.

Thursday, February 2, 2012: Bring a Laptop running Microsoft® Excel to Class Today

• Before Class: Read: Chapter 3 "Project Management"
  
• Study: Chapter 3 Key Terms
  
• Study: Chapter 3 Solved Problems 3.1 (AON), 3.2 (AOA), 3.5 (CPM)
  
  
• Students can download my Chapter 3 lecture slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch03_lecture.ppt (Power Point file; password protected)
  
  
• Students can download the complete set of Chapter 3 slides from
  http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch03.ppt (Power Point file; password protected)
  
  
• Required: For examination purposes memorize the variable definitions and formulas for the Critical Path Method (CPM),
  and the variable definitions and formulas for PERT.
  
  
• In Class Handout: Milwaukee Paper Project CPM forward pass and reverse pass exercise MILWAUKEE_PAPER_PROJECT_HANDOUT.doc
  
  After completing the CPM exercise check your work against the CPM report at MILWAUKEE_PAPER_PROJECT_CPM.xls
  
  
• Software resources: To install Microsoft® Project Professional 2010 on your own laptop, please go to the LSBE 212 computer lab and ask the lab attendant to install from the USB pen drive set up for installs.
  
  There is also a free download of opensource software OpenProj at http://sourceforge.net/projects/openproj/
  

WEEK 4

Tuesday, February 7, 2012: Bring a Laptop running Microsoft® Excel to Class Today

• In Class: continue work on Chapter 3 "Project Management"
  
  
• In Class Demo: using Excel WhatIf's to demonstrate (total) slack and critical path concepts with MILWAUKEE_PAPER_PROJECT_CPM.xls
  
  
• In Class Demo: Microsoft® Project Professional 2010 for Milwaukee Paper Example
  
  
• In Class Demo: OpenProj for Milwaukee Paper Example
  
  
• Learning Resource: video (5:01) of what’s new with “Microsoft Project 2010” at http://www.youtube.com/watch?v=VlcBqo9TqAg uploaded by InsightUSA on June 10, 2010.
  
  
• Learning Resource: use a search engine to find and download a free "Quick Reference Guide" for Microsoft Project 2010
  

Thursday, February 9, 2012: Bring a Laptop running Microsoft® Excel to Class Today

• Before Class: Study Example 12 (crashing), Solved Problems 3.7 (crashing), 3.4 (PERT), 3.5 (PERT), 3.6 (PERT)
  
  
• Learning Resource: Download MILWAUKEE_PAPER_PROJECT_CRASH.xls Example 12: Project Crashing
  
  
• Learning Resource: Download Milwaukee_Paper_PERT.xls PERT Excel demo
  
  
• In Class: finish work on Chapter 3 "Project Management" -- Project Crashing and PERT
  
  
• HOMEWORK ASSIGNMENT: "Rock'n Bands" Case - Part A (CPM) due at 8:00am, Thursday, February 9, 2012
  
  
  • Download: "Rock N Bands" Project Management Case - Part A (CPM)
  • Complete all CPM analysis steps indicated in the case
  • Hand in the last page of your completed case handout for grading.
    
  
  
• Homework: Chapter 3: online Self Study Quiz: Multiple Choice: due by 11:55pm, Thursday, February 9, 2012
  
  
  • Go to the text companion Web page for Chapter 3
    
  • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
    
  • Answer each of the MC questions on the online Self Study Quiz
  • At the bottom of the quiz click the "submit answers for grading" button.
  • Review your graded responses. You may retake the quiz if neccessary to master the material.
  • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
  • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  

  WEEK 5

  Tuesday, February 14, 2012:
  
  
• HOMEWORK ASSIGNMENT: "Managing Hard Rock's Rockfest" case due at 8:00am Tuesday, February 14, 2012
  
  
  • Run Microsoft® Project or OpenProj to schedule the "Rock'n Bands" Rockfest Project
    
    
  • If you are running Microsoft® Project you can input activity times as weeks, e.g. 7w
    If you are running OpenProj, which requires input in days, convert weeks to days by multiplying by five days per week.
    Both Microsoft® Project and OpenProj assume a standard calendar with five work days per week, and weekends off.
    
    
  • Hand in for grading the following:
    • Include both a "START: your own full name" (e.g. "START: John Doe") and an "END" task in your project input.
      Your own full name will thus be machine printed on your reports to indicate that you did your own work. No machine printed name means no credit.
      It may help to draw a node diagram manually to make sure the immediate predecessors of the Project End node are correct. There should be no "loose end" tasks in your project formulation.
      
      
    • Assuming that project work will begin on Monday, January 2, 2012, when could the project work be finished?
      Hint: change the project information to do forward pass scheduling.
      View and Print the project diagram for this early start schedule. Black and white print is ok.
      
      
    • Assuming that project work must be completed by Friday, November 29, 2012, when could the project work be started?
      Hint: change the project information to do reverse pass scheduling.
      View and Print the project diagram for this late start schedule. Black and white print is ok.
      
      
    • What are the critical activities for the Rockfest project?
      
    • What are the non-critical activities for the Rockfest project?
      You can write your responses on the printouts that you hand in for grading.
  
  
  • Before Class: Scan: Custom Chapter 14 "Module: Simulation," which is the same as HR 10e "Module F"
    
  • Study: Custom Chapter 14 Key Terms
    
  • Note: although Module F: Simulation goes into more detail than you need for Midterm Exam 1, and thus is not a required assignment at this point in the course, Module F: Simulation is available for extra credit work later on.
    
    
  • Students can download my chapter 14 "Module: Simulation" slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_modF_lecture.ppt (Power Point file; password protected)
    
    
  • In Class Simulation Demo: Download DemoUniformDistn.xls
    
  • In Class Simulation Demo: Download DemoBetaActivityTimes.xls
    
  • In Class Simulation Demo: Download Milwaukee_Paper_RISK_Simulation.xls
    
  • In Class: work on "Monte Carlo Simulation"
  
  Thursday, February 16, 2012: MIDTERM EXAMINATION 1
  
  
  • Exam Format: In-Class: Closed Book: about 65 multiple choice questions
    
  • Topic Coverage:
    

    "Operations and Productivity"     (about 20 questions)	Custom Text Chapter 1     (which is the same as HR 10e Chapter 1)
    "Operations Strategy in a Global Environment"     (about 20 questions)	Custom Text Chapter 2     (which is the same as HR 10e Chapter 2)
    "Project Management"     (about 20 questions)	Custom Text Chapter 3     (which is the same as HR 10e Chapter 3)
    "Simulation"     (about 5 questions)	Custom Text Chapter 14     (which is the same as HR 10e Module F)

    
    
  • Review Resource (not for grade): study the printed Self Test at the end of each assigned text chapter
    Check your work against the answers provided at the end of each Self Test.
    
    
  • Review Resource (not for grade): study the online companion web site TF and MC Self Tests
    Please do not email your online Self Tests review results to the instructor.
    
  

  WEEK 6

  Tuesday, February 21, 2012: Bring a Laptop running Microsoft® Excel to Class Today
  
  
  • Before Class: Read: Chapter 4 "Forecasting"
  • Study: Chapter 4 Key Terms
    
  • Students can download the complete set of Chapter 4 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch04.ppt (Power Point file; password protected)
    
    
  • Required: for examination purposes memorize these selected formulas shown in Table 4.2 "Summary of Forecasting Formulas"
    
    • Naive Forecast: F(t+1) = A(t)
    • Equation 4-1: Moving Average
    • Equation 4-2: Weighted Moving Average
    • Equations 4-3, 4-4: (Simple) Exponential Smoothing
    • Equation 4-5: MAD
    • Equation 4-6: MSE
    • Equation 4-7: MAPE
    • Equation 4-11: Linear Trend: Y = a + bX
    • Note: you do not need to memorize the linear regression formulas 4-12 and 4-13 for estimating a and b because these are built into the Excel regression commands.
    • Equation 4-18: Tracking Signal = (Cumulative Error)/MAD = RSFE/MAD = Bias/MAD
  • In Class: begin work on Chapter 4 "Forecasting"
  • Download Excel file: Demo example of a naive forecast
    
  • Download Excel file: Example 4.1 3-period Moving Average
  • Download Excel file: Example 4.2 of weighted 3-period Moving Average
  • Download Excel file: more general examples of weighted Moving Averages
  
  Thursday, February 23, 2012: Bring a Laptop running Microsoft® Excel to Class Today
  
  
  • Study: Solved Problem 4.1 (Exponential Smoothing)
    
  • In Class: work on Chapter 4 "Forecasting"
    
  • Download Excel file: Example 4.4 Exponential Smoothing
  • In Class Demo: Excel Add-in: Data > Data Analysis > Analysis Toolpak > "Exponential Smoothing"
  • Download Excel file: Example 4.7 Trend Adjusted Exponential Smoothing
  

  WEEK 7

  Tuesday, February 28, 2012: Bring a Laptop running Microsoft® Excel to Class Today
  
  
  • Before Class: Study Chapter 4 Solved Problem 4.4 (Seasonalized Regression Forecasts)
    
  • In Class: finish work on Chapter 4 "Forecasting" (Linear Regression; Seasonally Adjusted Regression)
    
  • Download Excel file: Example 4.8 Time Series Linear Regression
    
  • Download Excel file: alternative to Example 4.8 Time Series Linear Regression
    
  • Download Excel file: Example 4.12 Associative Linear Regression
    
  • Download Excel: Example 4.9 Seasonally Adjusted Time Series Linear Regression
    
    
  • Homework: Chapter 4: online Self Study Quiz: Multiple Choice: due by 11:55pm Tue., Feb. 28, 2012
    
    • Go to the text companion Web page for Chapter 4 "Forecasting"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
    
    
  • Homework: Acme Mobile Phone Forecasting Case: due by 11:55pm Fri. March 2, 2012
    
    • Download and save this file which contains both data and instructions:
      FORECASTING_AcmeMobilePhoneCase.xls (80K Excel file)
      
    • Run Excel 2007 or later and open FORECASTING_AcmeMobilePhoneCase.xls
    • Click the INSTRUCTIONS sheet tab and follow the steps to complete the assignment
      by entering formulas and charts in the worksheets provided in the Excel file.
      
    • In Excel use the File... Save As... command to save your completed Excel file with filename
      FORECASTING_YourOwnLastName_YourOwnFirstName.xls
      (where YourOwnLastName_YourOwnFirstName is replaced by your own full name)
      
    • Compose and send an eMail message as follows:
      TO: hperson@d.umn.edu
      SUBJECT: [POM] Acme Mobile Phone Case - your own full name
      ATTACHMENT FILE:     FORECASTING_YourOwnLastName_YourOwnFirstName.xls
          (where YourOwnLastName_YourOwnFirstName is replaced by your own full name)
      BODY: In the body of the message include your own full name,
      section day/time,
      some comments on what you learned from this assignment, and
      any suggestions for improving this assignment.
      
  
  Thursday, March 1, 2012:
  
  
  • Before Class: Read: Chapter 5 "Design of Goods and Services"
    
  • Study: Chapter 5 Key Terms
    
    
  • Students can download my Chapter 5 lecture slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch05_lecture.ppt (Power Point file; password protected)
    
    
  • Students can download the complete set of Chapter 5 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch05.ppt (Power Point file; password protected)
    
    
  • In Class: work on Chapter 5 "Design of Goods and Services"
    
    
  • Homework: Chapter 5: online Self Study Quiz: Multiple Choice: due by 11:55pm Tue. March 6, 2012
    
    • Go to the text companion Web page for Chapter 5 "Design of Goods and Services"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
    
    
  • Extra Credit Opportunity: Module A: Decision-Making Tools
    
    • At the end of Chapter 5 the brief section "Application of Decision Trees" presents Example 3 "Decision Tree Applied to Product Design."
    • To earn extra credit and learn more about decison trees and other decision analysis tools you can read Custom Chapter 12 "Module: Decision-Making Tools," which is the same as HR 10e "Module A" and complete the online Self Study Quiz Module A: Decision-Making Tools.
  

  WEEK 8

  Tuesday, March 6, 2012:
  • Before Class: Read: Chapter 6 "Managing Quality"
    
  • Study: Chapter 6 Key Terms
    
    
  • Students can download the complete set of Chapter 6 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch06.ppt (Power Point file; password protected)
    
    
  
  Thursday, March 8, 2012:
  • In Class: finish work on Chapter 6 "Managing Quality"
    
    
  • Homework: Chapter 6: online Self Study Quiz: Multiple Choice: due by 11:55pm Fri. March 9, 2012
    
    • Go to the text companion Web page for Chapter 6 "Managing Quality"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  

  SPRING BREAK: Monday, March 12 through Friday, March 16, 2012

  WEEK 9

  Tuesday, March 20, 2012 Bring a Laptop running Microsoft® Excel 2007 or later to class today
  
  • Before Class: Read: Custom Chapter 7 "Statistical Process Control (SPC)",
    which is the same as HR 10e Supplement 6 (S6)
    
  • Study: Custom Chapter 7 Key Terms
    
    
  • Required: for examination purposes memorize these selected formulas
    also shown in the "Supplement 6 Rapid Review"
    
    • Review: Equation S6-1: E[X-Bar] = Mu = Population Mean
    • Review: Standard Deviation of the Population = Sigma
    • Review: Equation S6-2: Sigma of X-Bar = Sigma / SQRT(n)
    • Equation S6-3: X-Bar chart: Upper Control Limit, UCL = Target Mean + Z * (Sigma of X-Bar)
    • Equation S6-4: X-Bar chart: Lower Control Limit, LCL = Target Mean - Z * (Sigma of X-Bar)
    • Equation S6-7: R-chart: UCL = D4 * R-Bar ; is included in the test booklet along with Table S6-1
    • Equation S6-8: R-chart: LCL = D3 * R-Bar ; is included in the test booklet along with Table S6-1
    • Review: E[P-Bar] = p = Population Proportion
    • Review: Sigma of P-Bar = SQRT(p*(1 - p) / n))
    • Equation S6-9: p-chart: UCL = P-Bar + Z * (Sigma of P-Bar)
    • Equation S6-10: p-chart: LCL = P-Bar - Z * (Sigma of P-Bar)
    • Equation S6-13: Process Capability = Cp = (Upper Spec - Lower Spec) / (6 * Sigma)
    • Equation S6-14: Process Capability = Cpk = MIN[(Upper Spec - X-Bar)/3*Sigma , (X-Bar - Lower Spec)/3*Sigma]
    
    
  • Students can download the complete set of Custom Chapter 7 (SPC) slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch6S.ppt (Power Point file; password protected)
    
    
  • In Class: work on "Statistical Process Control (SPC)"
    
    
  • In Class Demo: Sampling by Variables -- X-Bar Control Charts and R-Charts
    Download and run SQC_SAMPLING_BY_VARIABLES.xls (208K Excel 2007 file)
    
  
  Thursday, March 22, 2012
  
  • In Class: finish work on "Statistical Process Control (SPC)"
    
    
  • Learning Resource: Sampling by Attributes -- p-Charts
    Download SQC_SAMPLING_BY_ATTRIBUTES.xls (4MB Excel 2007 file)
    
    
  • Homework: Supplement 6 (S6): online Self Study Quiz: Multiple Choice: due by 11:55pm Thursday, March 22, 2012
    
    • Go to the text companion Web page for Supplement 6 "Statistical Process Control (SPC)"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  

  WEEK 10

  Tuesday, March 27, 2012 MIDTERM EXAMINATION 2
  
  • Exam Format: In-Class: Closed Book: about 65 multiple choice questions
    
  • Topic Coverage:
    

    "Forecasting"     (about 25 questions)	Custom Text Chapter 4     (which is the same as HR 10e Chapter 4)
    "Design of Goods and Services"     (about 8 questions)	Custom Text Chapter 5     (which is the same as HR 10e Chapter 5)
    "Managing Quality"     (about 16 questions)	Custom Text Chapter 6     (which is the same as HR 10e Chapter 6)
    "Statistical Process Control (SPC)"     (about 16 questions)     test booklet includes Table S6.1	Custom Text Chapter 7     (which is the same as HR 10e Supplement 6 (S6) )

    
    
  • Review Resource (not for grade): study the printed Self Test at the end of each assigned text chapter
    Check your work against the answers provided at the end of each Self Test.
    
    
  • Review Resource (not for grade): study the online companion web site TF and MC Self Tests
    Please do not email your online Self Tests review results to the instructor.
    
  
  Thursday, March 29, 2012
  
  • Before Class: Read: Custom Chapter 8 "Process Strategy and Sustainability,"
    which is the same as HR 10e Chapter 7
    
  • Study: Custom Chapter 8 Key Terms
    
    
  • Students can download the complete set of Custom Chapter 8 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch07.ppt (Power Point file; password protected)
    
    
  • In Class: finish work on "Process Strategy and Sustainability"
    
    
  • Homework: online Self Study Quiz 7 "Process Strategy:" Multiple Choice:
    is due by 11:55pm Tuesday, April 3, 2012
    
    • Go to the text companion Web page for Chapter 7 "Process Strategy and Sustainability"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  

  WEEK 11

  Tuesday, April 3, 2012
  
  • Before Class: Read: Custom Chapter 9 "Supply Chain Management (SCM),"
    which is the same as HR 10e Chapter 11
  • Study: Custom Chapter 9 Key Terms
    
  • Students can download the complete set of Custom Chapter 9 SCM slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch11.ppt (Power Point file; password protected)
    
    
  Thursday, April 5, 2012
  • In Class: finish work on Chapter 11 "Supply Chain Management (SCM)"
    
    
  • Homework: online Self Study Quiz 11 "Supply Chain Management:" Multiple Choice:
    is due by 11:55pm Thursday, April 5, 2012
    
    • Go to the text companion Web page for Chapter 11 "Supply Chain Management (SCM),"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  

  WEEK 12

  Tuesday, April 10, 2012:
  • Before Class: Read: Custom Chapter 10 "Inventory Management," which is the same as HR 10e Chapter 12
  • Study: Custom Chapter 10 Key Terms
  • Study: Examples: 12.1 (ABC analysis), 12.2 (Cycle Counting), 12.3 (EOQ), 12.4 (time between orders), 12.5 (TC), 12.6 (EOQ Robustness)
    
  • Study: Solved Problems: 12.1 (ABC analysis), 12.2 (EOQ), 12.3 (ROP)
    
  • Study: Solved Problem: 12.4 (Production Order Quantity)
    
    
  • Students can download the complete set of Custom Chapter 10 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch12.ppt (Power Point file; password protected)
    
    
  • Required: For examination purposes memorize the following from the chapter and/or the "Rapid Review" chapter summary:
    1. assumptions, variable definitions, and formulas for the Economic Order Quantity (EOQ) Model,
    Equations 12-1, 12-2, 12-3, 12-4, 12-5, 12-6
    2. assumptions, variable definitions, and formulas for the Economic Production Quantity Model,
    Equations 12-7, 12-8
    3. assumptions, variable definitions, and TC formula for the Quantity Discounts Model,
    Equation 12-9
    4. assumptions, variable definitions, and formulas for probabilistic demand and Safety Stock
    Equations 12-11, 12-14, 12-15, 12-17
    
    
  • In-class: work on "Inventory Management:" Purposes, ABC Analysis, Cycle Counting
  • In-class Video: Inventory Management at Frito-Lay (8:02)
  • In-class: Independent Demand Inventory Items vs. Dependent Demand Inventory Items
    
    • Product Structure Tree Example: scissor.gif (20K .gif file; shows Level 0 and Level 1 Inventory Items)
      
    • Assembly Diagram Example: chair.jpg (16K .jpg file; shows deeper bill of materials)
      
  
  Thursday, April 12, 2012: Bring a Laptop running Microsoft® Excel 2007 or later to class today
  
  • In-class: work on "Inventory Management:" Economic Order Quantity (EOQ) Model
  • In-class Demo: Download HR10_CH12_EOQ.xls (51K Excel 2007 file for EOQ Examples 3, 4, and 5)
    
    
  • Learning Resource: ©Gregory Dobson and Nathan Dobson: "Web-based Simulations for Teaching Queueing, Little's Law, and Inventory Management" Interactive Web Based Simulation: Inventory Simulation
    
    
    • This simulation requires Adobe Shockwave Player to be installed and enabled.
      
    • To simulate the Basic Economic Order Quantity (EOQ) saw-tooth pattern of inventory levels:
      • The Coefficient of Variation "C.V." is defined as the standard deviation divided by the mean.
        
      • Slide "Arrival C.V." to zero to specify constant daily demand.
        
      • Slide "Lead-time C.V." to zero to specify constant order lead time.
        
      • Slide "Arrival Rate" to any assumed demand in units per day, say 4.
      • Slide "Lead-Time" to any assumed order lead time in days, say 10.
      • Slide the Reorder Point, "ROP" = (Daily Demand) * (Order Lead Time), say 40.
      • Slide "Truck Load" to any assumed order quantity in units per order, say 60.
        
      • Click the "Restart" button to begin a new inventory simulation run.
        
      • For the Basic EOQ assumptions the "Predicted On Hand" should be equal to order quantity divided by 2,
        "Lost Sales" should be zero, and the "Service Level" (percent of satisfied demand) should be 100%.
        
      • The vertical chart axis represents the inventory balance from 150 down to zero, and starts out at 100 units on hand.
        
      • "On Hand" inventory balances below zero would represent "lost sales," which don't happen in the Basic EOQ Model.
        
    • The original article by Dobson and Shumsky is at
      INFORMS: Transactions on Eduction: Vol. 7, No. 1, 106-124, Sept. 2006
      

  WEEK 13

  Tuesday, April 17, 2012 Bring a Laptop running Microsoft® Excel 2007 or later to class today
  
  • In-class: work on "Inventory Management:" Production Order Quantity Model
    
  • In-class Demo: Download HR10_CH12_POQ.xls (50K Excel 2007 file for Example 8)
    
  
  Thursday, April 19, 2012 Bring a Laptop running Microsoft® Excel 2007 or later to class today
  
  • In-class: finish work on "Inventory Management:" Probabilistic Demand Models and Safety Stock
    
  • In-class Demo: Download HR10_CH12_EX12_SS.xls (50K Excel 2007 file for Example 12)
    
    
  • Learning Resource: ©Gregory Dobson and Nathan Dobson: "Web-based Simulations for Teaching Queueing, Little's Law, and Inventory Management" Interactive Web Based Simulation: Inventory Simulation
    
    
    • This simulation requires Adobe Shockwave Player to be installed and enabled.
      
      
    • To simulate a probabilistic inventory saw tooth pattern:
      • Slide the "Arrival Rate" to any assumed average daily demand in units per day.
      • Slide the "Lead-Time" to any assumed average order lead time in days.
      • The Coefficient of Variation "C.V." is the standard deviation divided by the mean.
        
      • "Arrival C.V." is the standard deviation of daily demand divided by the average daily demand.
        
      • Slide "Arrival C.V." above zero to specify random variation in daily demand.
        
      • "Lead-time C.V." is the standard deviation of order lead time divided by the average order lead time.
        
      • Slide "Lead-time C.V." above zero to specify random variation in order lead times.
        
      • Slide the Reorder Point, "ROP" = [(Average Daily Demand) * (Average Order Lead Time)] plus any Safety Stock.
      • Slide the "Truck Load" to any assumed order quantity in units per order.
      • Click the "Restart" button to reset the "lost sales" and "service level" statistics, and begin a new inventory simulation run.
        
    • The vertical chart axis represents the inventory balance from 150 down to zero, starting out at 100 units on hand.
      
    • "On Hand" inventory balances below zero (the horizontal axis) are not shown, but would represent "lost sales" (demand that is not filled).
      
    • "Lost Sales" and "Service Level" (percent of satisfied demand) show the results of the simulation run.
      
      
    • The original article by Dobson and Shumsky is at
      INFORMS: Transactions on Eduction: Vol. 7, No. 1, 106-124, Sept. 2006
      
    
    
  • Homework: online Self Study Quiz 12 "Inventory Management:" Multiple Choice:
    is due by 11:55pm Thursday, April 19, 2012
    
    • Go to the text companion Web page for Chapter 12 "Inventory Management"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  

  WEEK 14

  Tuesday, April 24, 2012
  
  • Before Class: Read: Custom Chapter 11 "Just-In-Time (JIT) and Lean Operations,"
    which is the same as HR 10e Chapter 16
  • Study: Custom Chapter 11 Key Terms
    
    
  • Students can download the complete set of Custom Chapter 11 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_ch16.ppt (Power Point file; password protected)
    
    
  Thursday, April 26, 2012
  
  • In Class: finish work on "Just-In-Time (JIT) and Lean Operations"
    
    
  • Learning Resource: Leannovation.com -- Kanban and how it can be used in Hospital Wards
    Kanban Demonstration (5:27 min video)
    
    
  • Learning Resource: EducateVirtually.com -- Sailboat Simulation using Legos
    Pull System and Kanban Demonstration (6:36 min video)
    
    
  • Homework: online Self Study Quiz 16 "Just-In-Time (JIT) and Lean Operations:" Multiple Choice:
    is due by 11:55pm Thursday, April 26, 2012
    
    • Go to the text companion Web page for Chapter 16 "Just-In-Time (JIT) and Lean Operations"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  

  WEEK 15

  Tuesday, May 1, 2012 Bring a Laptop running Microsoft® Excel 2007 or later to class today.
  
  • Before Class: Read: Custom Chapter 13 "Waiting-Line Models," which is the same as HR 10e "Module D"
  • Study: Custom Chapter 13 Key Terms
    
    
  • Required: For examination purposes memorize the following from the chapter and/or the "Rapid Review" chapter summary:
    1. Single Channel System (M/M/1) Model: assumptions, variable definitions, and these selected formulas
    Lamba < Mu is the condition required so the system can eventually reach steady state
    Rho = Lambda/Mu = system utilization = Probability that the server is busy
    P0 = 1-Rho = 1 - (Lambda/Mu) = system idle percentage = Probablility that the server is idle
    2. Multiple Channel System (M/M/S) Model: assumptions, variable definitions, and this formula
    Lamba < (# of Servers)*Mu is the condition required so the system can eventually reach steady state
    3. Constant Service (M/D/1) Model: assumptions and variable definitions
    4. Little's Law
    Equation D-2: L = Lambda * W
    Equation D-3: Lq = Lambda * Wq
    From earlier chapters remember: Work In Process = Throughput * Cycle Time
    
    
  • Students can download the complete set of Custom Chapter 13 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_modD.ppt (Power Point file; password protected)
    
    
  • In Class: student course evaluations
    
  • In Class: work on "Waiting-Line Models"
    
    
  • In-class Demo: "Web-based Simulations for Teaching Queueing, Little's Law, and Inventory Management"
    ©Gregory Dobson and Nathan Dobson: Airport Security (animates M/M/1, M/D/1, and other waiting line systems)
    
    • This simulation requires Adobe Shockwave Player to be installed and enabled.
      
    • Select "slow" "medium" or "fast" simulation speed (changing speed requires refreshing the web page).
      
    • Click the "Reset and Start" button to begin the waiting line simulation.
      
    • Drag the sliders to adjust the arrival rate (Lambda) and service rate (Mu).
      
    • The coefficient of variation "C.V." = standard deviation divided by the mean.
      Default C.V. is one (1) to specify exponential random variation in arrival times or service times.
      Slide C.V. above zero to specify random variation in arrival times or service times.
      Slide C.V. to zero to specify deterministic (non-random) interarrival or service times.
      
    • More detailed Instructions for running the Airport Security Simulation
      
    • The original article by Dobson and Shumsky is at
      INFORMS: Transactions on Eduction: Vol. 7, No. 1, 106-124, Sept. 2006
      
    
    
  • In-class Demo: Download ModDExD1_MM1.xls (32K Excel 2003 file for Example D1: M/M/1 Model)
    
  • In-class Demo: Download ModDExD3_MMs.xls (41K Excel 2003 file for Example D3: M/M/S Model)
    
  • In-class Demo: Download ModDExD5_MD1.xls (29K Excel 2003 file for Example D5: M/D/1 Model)
    
  • In-class Demo: Download ModDExD6_LimitedPopulation.xls (44K Excel 2003 file for Example D6: Limited Population)
    
    
  • Homework: Module D: online Self Study Quiz ModD "Waiting-Line Models:" Multiple Choice: is due by 11:55pm Wednesday, May 2, 2012
    
    • Go to the text companion Web page for Module D "Waiting-Line Models"
      
    • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
      
    • Answer each of the MC questions on the online Self Study Quiz
    • At the bottom of the quiz click the "submit answers for grading" button.
    • Review your graded responses. You may retake the quiz if neccessary to master the material.
    • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
    • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  Thursday, May 3, 2012: NO CLASS MEETING -- STUDY DAY
  
  • During Class Time: instructor plans to be in office 308C to provide individual help.
    
  
  Extra Credit Homework: "Decision-Making Tools:" due by 11:55pm Wednesday, May 2, 2012
  
  • Read: Custom Chapter 12 "Module: Decision-Making Tools," which is the same as HR 10e "Module A"
    
    
  • Students can download the complete set of Custom Chapter 12 slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_modA.ppt (Power Point file; password protected)
    
    
  • Go to the text companion Web page for Module A "Decision-Making Tools"
    
  • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
    
  • Answer each of the MC questions on the online Self Study Quiz
  • At the bottom of the quiz click the "submit answers for grading" button.
  • Review your graded responses. You may retake the quiz if neccessary to master the material.
  • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
  • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  Extra Credit Homework: "Simulation:" due by 11:55pm Wednesday, May 2, 2012
  
  • Read: Custom Chapter 14 "Module: Simulation," which is the same as HR 10e "Module F"
    
    
  • Students can download the complete set of Custom chapter 14 "Module: Simulation" slides from
    http://www.d.umn.edu/~hperson/pom/pvt/heizer_om10_modF.ppt (Power Point file; password protected)
    
    
  • Go to the text companion Web page for "Module F" "Simulation"
    
  • On the left menu click "Self Study Quizzes," and click the link to "Multiple Choice"
    
  • Answer each of the MC questions on the online Self Study Quiz
  • At the bottom of the quiz click the "submit answers for grading" button.
  • Review your graded responses. You may retake the quiz if neccessary to master the material.
  • scroll down to the bottom of your graded quiz and review the "E-mail Your Results" specifications: your first and last name instructor's email hperson@d.umn.edu and send results as text.
  • When you are satisfied with your score check the box for E-mail my results to "Instructor" and click the "Email results" button.
  
  
  Wednesday, May 9, 2012: FINAL EXAMINATION
  
  • Time and Place: Wed. May 9, 8:00am - 9:55am, LSBE 135
    
  • Exam Format: In-Class: Closed Book: 100 multiple choice questions
    
  • Final Exam Coverage:
    

    "Process Strategy and Sustainability"     (about 15 questions)	Custom Text Chapter 8     (which is the same as HR 10e Chapter 7)
    "Supply Chain Management (SCM)"     (about 25 questions)	Custom Text Chapter 9     (which is the same as HR 10e Chapter 11)
    "Inventory Management"     (about 30 questions)	Custom Text Chapter 10     (which is the same as HR 10e Chapter 12
    "Just-In-Time (JIT) and Lean Operations"     (about 20 questions)	Custom Text Chapter 11     (which is the same as HR 10e Chapter 16
    "Waiting-Line Models"     (about 10 questions)	Custom Text Chapter 13     (which is the same as HR 10e "Module D"

    
    
  • Review Resource (not for grade): study the printed Self Test at the end of each assigned text chapter
    Check your work against the answers provided at the end of each Self Test.
    
    
  • Review Resource (not for grade): study the online companion web site TF and MC Self Tests
    Do not email your online Self Tests review results to the instructor.
    
  
  
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  Page Author: Henry B. Person, Ph.D.
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