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FMIS 3301 - Production and Operations Management


FMIS 3301

Production and Operations Management

Course Syllabus

Spring 2010

LSBE 135

T Th 8-915


Instructor: Jill Klingner, R.N. Ph.D.

Office: 335 K – FMIS Department Suite

Telephone: 726-8626

E-mail: klin0089@d.umn.edu

Office hours: Thursday 930-1030 AM, Wednesday 930-11 am & by appointment



  LSBE candidate or approved non-LSBE bus administration minor or college consent, 3 credits


Course Materials

Selected chapters from


Ravi Anupindi – Managing Business Process Flows


Additional readings as assigned.


Course Description

This course is designed for undergraduate students to provide an introductory understanding of  survey of production and operations as a functional area of management, including operations strategy, process design, forecasting, resource allocation, inventory management, scheduling, quality management, and project management. Computer applications of quantitative techniques to support operations decision making.


Knowledge Objectives

The course is designed to provide students with the ability to flowchart product and service management, to use spreadsheets to estimate management values to manage service and product management.


Course Structure

The course will incorporate both lecture and discussions.  Discussion among the group is highly encouraged and will contribute to the final course grade.  The course relies on texts and case studies that play a vital role in comprehension of the subject.  Therefore, in order for the student to carry on a coherent discussion, the assigned reading must be finished prior to the class meeting. 


Course Requirements

Attendance                                           Your grade will drop if you miss more than three classes.


Three missed classes= no grad change,   

4 missed classes = one grade drop,   for example A to A-  

6 missed classes = two grade drop.   for example A to B+, etc..


There are no excused absences.



Quizzes                                                                  25-50 points each                Approx 100

Homework                                                            25-50 points each                                200

Exams (2)                                                             100 points each                   200

Final                                                                       150 points                             150



The final exam is optional. If you are satisfied with your grade you can choose not to take the final. The final cannot lower your grade. The final is cumulative.



Grading Scale

 There are approximately 500 points available before the final. Every 5 points is approximately equal to 1%.



Percent of  total points available




92 to <96%


88 to<92%


84 to <88%


80 to <84%


76 to <80%


72 to <76%


68 to < 72%


60 to < 68%





Use of WEBvista

Assignments will be submitted via WEBvista.

For prose assignments you must use the plagiarism software. Any plagiarism or cheating will result in a zero grade for that assignment, exam or quiz.


Computer use in class

Computers will be helpful on certain days of class.

Computers, cell phones and other technology are not to be used during class. It is distracting to students. If you are using these devices for purposes other than this course’s work you will lose 20 points on the next exam or assignment. This includes text messaging, emailing, games, etc.


Ethical Conduct
Cheating and plagiarism will not be tolerated and will be treated according to University policy (http://www.d.umn.edu/catalogs/current/umd/policies.html). All infractions will be reported to the academic integrity office.


Any disruptive activity in class that interferes with others' ability to see, hear, think or work is unacceptable. Please be polite and refrain from side bar conversations. If someone else's conduct poses problems for you, please inform me immediately. If you repeatedly interrupt other’s learning you will be asked to leave the classroom.


Special Arrangements/Facilities
Individuals who have any disability, either permanent or temporary, which might affect their ability to perform in class, are encouraged to inform the instructor at the start of the semester. Adaptation of methods, materials or testing may be made as required to provide for equitable participation. It is your responsibility to contact the Disability Service and Resources for advice regarding adaptations.

WEBVista Disclosure

In this class, our use of technology will sometimes make students' names and U of M Internet IDs visible within the course website, but only to other students in the same class. Since we are using a secure, password-protected course website, this will not increase the risk of identity theft or spamming for anyone in the class. If you have concerns about the visibility of your Internet ID, please contact me for further information.



Out of respect for everyone’s time, class will begin and end on time. Attendance for each class is required as reflected in the grading.


Late assignments

Homework assignments must be submitted electronically via WEBVISTA and are due at 11:59 pm on the due date. Late assignments will lose 20% of the grade per 12 hours automatically.  For example, assignments turned in between 12 midnight and 12 noon will lose 20%. Assignments handed in more than 24 hours late will lose 50% of possible points.


Homework descriptions


Vark homework -25 points

Go to VARK website

Take learning preference test

Complete the following three sentences in your own words: (Do NOT cut and paste from the website.)

                My learning preference is:

                To learn more effectively and efficiently I should:

                To teach me more effectively and efficiently my instructors should


Flowcharting HW – 25 points

Create a flow chart using the symbols from the article.

You must use at least 4 different symbols.

Labeling, clarity and spelling will be considered in grading.


Five key questions – 50 points

Answer the five key questions in prose for the industry and/or process described in your article.


Optimization homework- 25 points

Complete optimization spread sheet for 5 questions.

Submit via webvista

Points for clarity of labeling

5 points per question – all equations and results must be correct




Quality homework –50 points

Find an article a quality project from your major area.

Article must contain data and discuss process improvement.   20 points

  20 points spelling and grammar


  1. Review of a quality project in your major area (Marketing, accounting, management, HCM etc.)
  2. Find a quality project at a real company
    1. Either a company in your field or a department in your field within a company.
  3. Describe the improvement project – 20 points
    1. Purpose of the project (what are they trying to fix or improve)
    2. Results of the project (savings?, satisfaction? Etc.)
    3. Stakeholders (who cares and who worked on it)
    4. Discuss the business decisions that the results of this project will influence
  4. Identify the improvement methods 20 points (Is it CQI, TQM, 6 sigma, etc.)
    1. Define and describe the methods used.


Project exercise –60 points

Refine your homework assignments -   five key question, flowchart, optimization, economic analysis and quality improvement that are linked. All the numbers and concepts must match.


Project presentation – 20 points

Presentation of project 5 minutes

Graded on quality of slides, content of slide, speaking skills and question management