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FMIS 4570 - Health Care Quality Management


HCM 4570

Healthcare Quality and Patient Safety

Course Syllabus

Spring 2010

Location LSBE 233

Tuesday Thursday 11-1215

Instructor: Jill Klingner, R.N. Ph.D.

Office: 335 K – FMIS Department Suite

Telephone: 726-8626

E-mail: klin0089@d.umn.edu

Office hours: Thursday 930-1030 AM, Wednesday 930-11 am & by appointment


Course Materials

Applying Quality Management in Healthcare, Second Edition: A System's Approach (Hardcover)

by Diane L. Kelly

· Hardcover: 270 pages

·  Publisher: Health Administration Press; 2nd edition (October 1, 2006)

·  Language: English

·  ISBN-10: 1567932606

·  ISBN-13: 978-1567932607

Additional reading as assigned.

Course Description

This course is designed for undergraduate students who seek an understanding of the administration and organization of quality and patient safety definitions, practices, processes within the health care system of the United States. This course focuses on quality and patient safety management in the US health care system using continuous quality improvement and team building techniques. Topics to be examined include the history of quality, leaders and trends in health care quality and patient safety, measure and measurement development, analysis of variation and quality practices in different health care environments, administrative responsibilities and structures with respect to production and service quality, including the function and roles of professional and non-professional staff.

Knowledge Objectives

The course is designed to provide students with an understanding of (1) quality and patient safety history and trends; (2) health care measure and measurement; and (3) management’s role in quality management of health care products and services.

Course Structure

The course will incorporate both lecture and discussions.  Discussion among the group is highly encouraged and will contribute to the final course grade.  The course relies on texts and case studies that play a vital role in comprehension of the subject.  Therefore, in order for the student to carry on a coherent discussion, the assigned reading must be finished prior to the class meeting. 

Course Requirements


25-50 points each



Group Project


Meeting agendas and minutes (20)

literature review (30)

2 page project rationale (30)

intervention rationale (30)

Flowchart (15)

Root cause analysis (15)

Next steps (20)

Project Presentations

40 points

Two exams

100 each

Final - optional

150 points




Writing assignments will be graded based on 1) the depth of understanding exhibited in your writing, 2) the quality of the paper’s organization,(If in doubt use the Rulebook for Arguments for reference.), 3) spelling and grammar (3 points will be deducted for each grammatical and each spelling error. If in doubt go to the writing tutor center and/or edit each other’s papers.)  All writing assignments must be 12 point font with 1 inch margins.


Attendance                                           Your grade will drop if you miss more than three classes.

   three missed classes= no grad change,    4 missed classes = one grade drop,   for example A to A-   6 missed classes = two grade drop.   for example A to B+, etc.. There are no excused absences.


Grading Scale

 There are approximately 500 points available before the final. Every 5 points is approximately equal to 1%.



Percent of  total points available




92 to <96%


88 to<92%


84 to <88%


80 to <84%


76 to <80%


72 to <76%


68 to < 72%


60 to < 68%








Use of WEBvista

Assignments will be submitted via WEBvista.

For prose assignments you must use the plagiarism software. Any plagiarism or cheating will result in a zero grade for that assignment, exam or quiz.


Computer use in class

Computers will be helpful on certain days of class.

Computers, cell phones and other technology are not to be used for games or the internet during class. It is distracting to students. If you are using these devices for purposes other than this course’s work you will lose 20 points on the next exam or assignment. This includes text messaging, emailing, games, etc.


Ethical Conduct
Cheating and plagiarism will not be tolerated and will be treated according to University policy (http://www.d.umn.edu/catalogs/current/umd/policies.html). All infractions will be reported to the academic integrity office.


Any disruptive activity in class that interferes with others' ability to see, hear, think or work is unacceptable. Please be polite and refrain from side bar conversations. If someone else's conduct poses problems for you, please inform me immediately. If you repeatedly interrupt other’s learning you will be asked to leave the classroom.


Special Arrangements/Facilities
Individuals who have any disability, either permanent or temporary, which might affect their ability to perform in class, are encouraged to inform the instructor at the start of the semester. Adaptation of methods, materials or testing may be made as required to provide for equitable participation. It is your responsibility to contact the Disability Service and Resources for advice regarding adaptations.

WEBVista Disclosure

In this class, our use of technology will sometimes make students' names and U of M Internet IDs visible within the course website, but only to other students in the same class. Since we are using a secure, password-protected course website, this will not increase the risk of identity theft or spamming for anyone in the class. If you have concerns about the visibility of your Internet ID, please contact me for further information.



Out of respect for everyone’s time, class will begin and end on time. Attendance for each class is required as reflected in the grading.


Late assignments

Homework assignments must be submitted electronically via WEBVISTA and are due at 11:59 pm on the due date. Late assignments will lose 20% of the grade per 12 hours automatically.  For example, assignments turned in between 12 midnight and 12 noon will lose 20%. Assignments handed in more than 24 hours late will lose 50% of possible points.


Subscribe to AHRQ's Patient Safety E-newsletter by April 1. Familiarize yourself with this website. It will help you with your group project.

The Agency for Healthcare Research and Quality (AHRQ) publishes the Patient Safety E-Newsletter to make available important patient safety news and information.

Issued monthly, AHRQ's E-newsletter features key developments in the safety and quality field, including:

To subscribe:

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