Request Tracker (RT) Tickets

The purpose of this page is to document the Accessible Technology Team's RT Tickets.

Open Requests

Open Accessible Technology Team Requests
Date Created Description RT Number Notes
May 23, 2017 Install and create the UMD take home version of Read&Write Gold for Mac Version 6 127260  

Closed Requests

Closed Accessible Technology Team Requests
Date Closed Date Created Description RT Number Notes
September 1, 2017 May 10, 2016 Upgrade AT Labs to Windows 10 & ensure AT technology is working well on new OS before August 29, 2016 112627  
September 1, 2017 May 3, 2016 Install and ensure JAWS 18 is operational before August 29, 2016 112323  
June 22, 2017 May 9, 2016 Student AT Consultants: Please check technology & cleanup cleanup AT labs 112571  
June 22, 2017 May 3, 2016 Summer '16 Student AT Consultants- Please study and become very familiar with AT hardware and software 112316  
June 22, 2017 February 8, 2016 Install new scanners in library AT labs, plus document it 108136 Installation completed. Documentation never done.
March 30, 2017 March 27, 2017 Please Purchase UPS Battery Backup & Surge Protector for the Brailler 124864  
March 29, 2017 December 30, 2015 Test ZoomText 10 to ascertain if it will work on Windows 10 106668 Per Greg: "Works fine on Windows 10 with update. Package is virtualized."
March 29, 2017 May 3, 2016 Install and ensure ZoomText is operational before August 29, 2016 112325  
February 23, 2017 February 15, 2017 Please Renew Dragon Software Maintenance Agreement 123222  
February 14, 2017 March 14, 2016 Please install Dragon Professional Group Academic 20 License Lab Pack 109697 Per Greg: "Dragon is now available through Apps4U. Note: A student would likely want to create a Dragon profile and save to Google Drive so they could load the same profile from any VDI session. They can use a present profile if they already have one. Otherwise, a student has to go through the new profile wizard each time they open Dragon" - February 14, 2017
January 6, 2017 June 21, 2016 Please install new Brailler & accessories before August 29. Test, document, and make sure it is working well. 113686  
December 14, 2016 November 30, 2016 Renew JAWS Software Maintenance Agreements 120427  
November 22, 2016 May 3, 2016 Install and ensure Read&Write Gold 11.5 is operational before August 29 112326  
June 23, 2016 June 20, 2016 Purchase: New Brailler and Accessories 113679  
March 22, 2016 March 9, 2016 Purchase Headsets for Use with Dragon Naturally Speaking 109574  
March 21, 2016 December 30, 2015 Student AT Consultant: Create Read&Write Gold screenshots and instructions for Windows 10 106665  
March 18, 2016 February 3, 2016 Student AT Consultants: Braille embosser output is ununusable 107921 Embosser research on possible replacements
March 15, 2016 December 30, 2015 Student AT Consultant: Test Duxbury and the Brailler to ascertain if they will work on Windows 10 106666  
March 14, 2016 March 4, 2016 Purchase Dragon Naturally Speaking 14 Professional 109494  
March 14, 2016 December 30, 2015 Student AT Consultant: Test Dragon Naturally Speaking Premium to ascertain if it will work on Windows 10 106670  
March 14, 2016 December 30, 2015 Student AT Consultant: Test Dragon Naturally Speaking 11 Professional to ascertain if it will work on Windows 10 106669  
March 2, 2016 December 30, 2015 Student Assistive Technology Consultants: Please become familiar with AT Software and Hardware 106663  
February 10, 2016 February 2, 2016 Purchase: 3 Scanners for Library AT Labs 107882  
February 5, 2016 January 28, 2016 Student AT Consultant: Help with Read and Write Gold 11.5 on Windows 10 107684  
January 11, 2016 December 30, 2015 Student AT Consultant: Make Signs, Share doc with AT Team, and Post 106664  
January 11, 2016 December 30, 2015 Please Update Student ITSS Accessible Tech Google Group 106661  
January 6, 2016 November 17, 2015 Assistance needed with Read Write Gold (scanners) 104983 Researched, purchased and installed 3 new scanners to work with Read & Write Gold.
October 27, 2015 October 2, 2015 Purchase: Braille paper 102721  
September 18, 2015 August 26, 2015

Disability computers (Set up 3 scanners with Read & Write Gold)

100584  
March 6, 2015 March 5, 2015 Purchase Freedom Scientific JAWS SMA Renewal - serial number 80320 93767  
December 12, 2014 December 1, 2014 Purchase Read&Write Gold Perpetual License 89470  
November 21,2014 October 1, 2014 Jacob, can you finish the three AT computers? 86157  
September 26, 2014 September 22, 2014 Purchase one copy of JAWS software 85335  
October 10, 2014 September 22, 2014 Need JAWS on one computer in KPlz 143 85328  
October 6, 2014 September 5, 2014 Add Deep Freeze to DR Laptops 84411  
January 27, 2015 September 3, 2014 Move CPrint microphone to DR 84126  
May 9, 2014 May 4, 2014 Deliver and install PIAF machine 79330  
February 4, 2014 January 28, 2014

Software - Read&Write Gold install (Problem obtaining Setup.zip) Windows

73443  
March 1, 2013 February 21, 2013 JAWS Activation Server License 58060  
September 9, 2013 December 4, 2012 Assisted Technology (Dragon Dictate Training) 54967  
September 9, 2013 November 14, 2012 Braille Embosser Support 54276  
September 9, 2013 October 16, 2012 Dragon Naturally Speaking Training 51552