Usability Centers & Labs.

Organization/
Company
Name Contact Services Partners/
Sponsors
Birmingham Institute of Art and Design User-Lab: Usability Laboratory for Digital Media Design John Knight
John.Knight@uce.ac.uk
User Profiling, Task Analysis, Contextual Study, Design Workshops, User Workshops, Low Fidelity Prototyping, Usability Inspection, High Fidelity Prototyping, Formative Testing and Summative Testing. ?
Bentley College Design and Usability Testing Center      
Brown University Computer Graphics Group Contact page Develops human-centered, powerful, and interactive 3D graphics tools for modeling, scientific visualization, telecollaboration, and interactive illustrations. Sponsors
Carleton University Human Oriented Technology Lab Contact page University-based centre for research, education and consulting Partners
Carnegie Mellon University Human-Computer Interaction Institute (HCII) Daniel P. Siewiorek
School of Computer Science
5000 Forbes Avenue
Pittsburgh, PA 15213-3891
Interdisciplinary community of students and faculty at Carnegie Mellon University (CMU). This community is dedicated to research and education in topics related to computer technology in support of human activity and society. Sponsors
City University London Centre for HCI Design Contact page
People page
School of Informatics
Northampton Square
London   EC1V OHB
The Centre for Human Computer Interaction Design is an independent research centre within the School of Informatics at City University. We are a leading centre in interactive systems research, focusing on two strategic areas: requirements engineering and human-computer interaction. Our research emphasises a holistic and multi-disciplinary approach to the design and study of interactive systems Collaboration
Columbia University Computer Graphics and User Interfaces Lab Steven Feiner
feiner@cs.columbia.edu
Projects in Computer Graphics and User Interfaces. ?
Georgia Tech Graphics, Visualization & Usability Center (GVU) People page
Aaron Bobick
Director
Phone: 404-894-8591
Fax: 404-894-0673
To advance the state of the art of interaction between people, computing machines, and information by developing technologies that naturally reflect the abilities and behavior of people. Connections
Georgia Tech Center for Human-Machine Systems Research (CHMSR) Centennial Research Bldg. Rm 254a
400 Tenth St. NW
Atlanta, GA 30318
404.894.4321,
Dr. Christine M. Mitchell
The Center for Human-Machine Systems Research (CHMSR) was founded in 1981 for the purpose of studying how humans interact with complex systems. At CHMSR, an interdisciplinary group of faculty and students with backgrounds in engineering, computer science, and behavioral and social sciences pursue research in analysis, modeling, and design of human-machine systems. We use and/or develop techniques and methodologies based on systems engineering, artificial intelligence, cognitive sciences, psychology, mathematical and computational modeling, and empirical evaluations. Sponsors
IBM IBM Almaden Research Center ? The USER Group's focus is on people using technology, the user experience. Our goal is to improve the ease of use of existing products and explore new paradigms in using computing. Our approach is to understand both human and technological capabilities to invent the future. ?
Indiana University IU HCI Lab Andrew Dillon
adillon@indiana.edu
The usability lab at SLIS is a state of the art facility designed to support the systematic observation of human-computer interaction (HCI). With cameras recording users' facial expressions and physical movements, and system responses directly captured by digital recording, the complete process of interaction can be reviewed and analyzed. ?
Indiana University Usability Consulting Services

Todd Zazelenchuk
manager
812.855.4499
University Information Technology Services
2711 East 10th St.
Wrubel Computing Center
Indiana University
Bloomington, IN 47408

Projects ?
Michigan State University Media Interface and Network Design Lab Frank Biocca
biocca@tcimet.net
"The Media Interface and Network Design Labs (M.I.N.D. Labs) are a network of state-of-the-art research facilities in communication and human-computer interaction. Communication and human-computer interaction researchers conduct rigorous scientific studies of human physical, cognitive, communication, and organizational performance in computer-based environments."
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Microsoft Microsoft usability Contact page Microsoft's Usability Group consists of over 120 Usability Engineers with a wide variety of educational backgrounds, including: human factors psychology, social psychology, industrial engineering, technical communications, developmental psychology, information science and computer science. 
The Usability Group was created in 1988 to bring user-feedback into the design of Microsoft products throughout the development process. 
By demonstrating the value of user-centered design and providing the appropriate skills and information at the appropriate time, the Usability Group has become an integral part of the product design process at Microsoft.
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Microsoft Microsoft User Interface Research Group   George Robertson
ggr@microsoft.com
Research group focusing on information visualization and multimodal user interaction. ?
MIT MIT Media Lab Contact page
The Media Laboratory
Building E15
77 Massachusetts Avenue
Cambridge, MA 02139
The Media Lab to focuses on the study, invention, and creative use of digital technologies to enhance the ways that people think, express, and communicate ideas, and explore new scientific frontiers. For information on current research activities at the Lab, see the Research section. Sponsors
National Institute of Standards and Technology Information and Access Division Visualization and Usability Group Dr. Sharon J. Laskowski
Manager
(301) 975-4535
laskowski@nist.gov
VUG conducts research in information visualization, virtual environments, related HCI technologies, and the evaluation of these technologies in order to demonstrate the utility and feasibility of visual displays of information to industry and government. ?
North Carolina State University Libraies

Usability Research Lab ( URL)

Kelsey Libner (513-0211)
kelsey_libner@ncsu.edu.
Raleigh, NC 27695

The Usability Research Laboratory (URL) has been developed by DLI in cooperation with the Learning Technology Service (LTS), and students and faculty in the technical writing program in the English department. The lab consists of state-of-the-art equipment capable of collecting video, audio, and computer data in real time for observation and analysis. ?
Stanford University Center for Design Research People page
Larry Leifer
Director
Center for Design Research
560 Panama Street
Stanford University
Stanford, CA 94305-2232
The Center for Design Research (CDR) is dedicated to facilitating individual creativity, understanding the team design process, and developing advanced tools and methods that promote superior design and manufacturing of products. Sponsors on home page
Stanford University Human-Computer Interaction Design Terry Winograd
Department of Computer Science
Stanford University
Stanford, CA 94305-9035
winograd@cs.stanford.edu
Stanford University has HCI-related activities and degree programs in a number of departments, as well as research projects around campus with substantial HCI components. Our core faculty is supplemented by HCI professionals from Silicon Valley industry, who teach courses, advise students, and serve as project mentors. ?
Sun Sun Usability Labs Joe Bugental, Manager
650-786-4044
Sun Microsystems, Inc.
1601 Willow Road at Bayfront Expwy
Menlo Park, CA 94025
james.bugental@eng.sun.com
Facilities & Services ?
Swinburne University of Technology SCHIL Usability Laboratory The Research Manager,
SCHIL Usability Laboratory,
School of Information Technology
Swinburne University of Technology
John St,
Hawthorn VIC 3122
Australia.
schilrm@it.swin.edu.au

SCHIL ( pronounced "skill") is a research centre within the School of Information Technology at Swinburne University of Technology. To help fulfil its educational and research objectives SCHIL has set up a well equipped and professionally managed usability laboratory and observation space.

As a service to industry, and to help fund the laboratory's staffing and further development, SCHIL makes its laboratory available for commercial hire on a sessional basis. Commercial users of the laboratory include freelance usability consultants, usability professionals in small and large companies, web designers and software developers.

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Target Corporation Target Corporation's Usability Lab
(web site?)

Libby Cecchi
Target Usability Center
12 South 6th Street
Suite #260
Minneapolis, MN 55402
Title: Usability Consultant
Work Phone: 612.304.0758
target.direct
612-304-9913
libby.cecchi@target.com

Directions to the Target Usability Center
1000 Nicollet Mall, TPN 320
Minneapolis, MN 55403
(612) 761-4700

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The Open University Knowledge Media Institute Milton Keynes
Walton Hall
MK7 6AA
United Kingdom
Knowledge Media' encompasses a broad programme of research into new learner-centred technologies, including Internet-enhanced collaboration media, multimedia environments for disabled learners, intelligent agents, organisational memories, digital documents, scientific visualisation and simulation tools, informal and formal representations of knowledge - in short, innovative approaches to sharing, accessing, and understanding knowledge. Sponsors
Usability Sciences Corporation Lab Based Usability Testing

Two MacArthur Ridge 
 909 Hidden Ridge 
Suite 575
Irving, TX 75038
972-550-1599
Contact page

Usability Sciences Corporation was founded in 1988 to provide a new type of software testing service targeted at independent software vendors and corporate IS departments. This service called usability testing is designed to help developers of technology understand the users of their technology. Partners
University of California, Berkeley HCC: Human-Centered Computing

John Canny
529 Soda Hall
(510)642-9955
jfc@cs.berkeley.edu

HCC People

HCC is a research consortium on Human-Centered Computing. It comprises faculty from computer science, sociology, psychology, SIMS, education, business, linguistics, electrical and mechanical engineering. HCC's goal is to design information systems into human contexts, and to better understand those contexts using computational tools. ?
University of California, San Diego Distributed Cognition and HCI Lab Contact page
People page

Jim Hollan
hollan@cogsci.ucsd.edu
Department of Cognitive Science (0515)
University of California,
San Diego
9500 Gilman Drive
La Jolla, CA   92093-0515 
Professors Hollan and Hutchins have joined together to create the UCSD Distributed Cognition and Human Computer Interaction Laboratory. Members of our lab are united in the belief that distributed cognition promises to be a particularly fertile framework for designing and evaluating digital artifacts. It extends conceptions of work materials beyond individual interaction and challenges key implicit presuppositions of current views. See Sponsors on the
About Us page
University of Colorado at Boulder Center for Lifelong Learning and Design Contact page
Francesca Iovine
Campus Box 430
University of Colorado
Boulder, CO 80309-0430
(303) 492-1592
iovine@cs.colorado.edu
The Center for Lifelong Learning and Design (L3D) is part of the Department of Computer Science and the Institute of Cognitive Science at the University of Colorado at Boulder. The mission of the center is to establish, both by theoretical work and by building prototype systems, the scientific foundations for the construction of intelligent systems that serve as amplifiers of human capabilities. ?
University of Illinois at Urbana-Champaign Human-Computer Interaction Group
Part of the
Advanced Collaborative Systems Lab
Principal Investigators
Mehdi Harandi
harandi@cs.uiuc.edu
Simon Kaplan
kaplan@cs.uiuc.edu
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University of Maryland at College Park, Human-Computer Interaction (HCIL) Ben Shneiderman
hcil-info@cs.umd.edu
The Human-Computer Interaction Lab (HCIL) at the University of Maryland conducts research on advanced user interfaces and their development processes. Interdisciplinary research teams study the entire technology development life-cycle which includes the initial technology design, implementation issues, and evaluation of user performance. Through this work we have developed new theories, methodologies, and technologies. Sponsors
University of Michigan Digital Media Commons Usability Lab

Sean DeMonner
demonner@umich.edu

The Usability, Support and Evaluation Lab provides U-M affiliated users and projects access to the Usability Lab in the Duderstadt Center free of charge. The lab is equipped with observation cameras for recording human-computer interactions on two Microsoft Windows computers loaded with specialized software (Morae, Camtasia, JAWS, etc.) The Usability, Support and Evaluation (USE) Lab
University of Minnesota Digital Media Center Contact page
212 Walter
117 Pleasant Stree
University of Minnesota
Twin Cities.
(612) 625-5055.
dmc@umn.edu.
Consultations and development assistance. Affiliations
University of Minnesota Human Factors Research Lab
Thomas Stoffregen,
Director
Kinesiology tas@umn.edu
612-625-1007
141 Mariucci Arena
1901 Fourth Street SE
Minneapolis, MN 55414
Phone: 612-626-7521
Fax: 612-625-8867
hfrl@hfrl.umn.edu
Human Factors is a multidisciplinary research and design endeavor directed to the systematic design and evaluation of human-machine systems. The Human Factors Research Laboratory supports laboratory and field research relating to a diverse array of Human Factors issues The Human Factors Research Laboratory comprises a multidisciplinary team of researchers with extensive academic and industrial research and design experience.  The mission of the HFRL is to become an open center of excellence for Human Factors research into the design, evaluation, and use of human-machine systems. The HFRL supports both general (i.e. "basic") and specific (i.e. "applied") research relating to perception and performance in human-machine systems.  ?
University of Minnesota Usability Services

Alice de la Cova
Usability Services Manager
Phone: (612) 624-9365
Email: a-dela@umn.edu

Usability Services Laboratory
B-26 Walter Library
117 Pleasant Street SE
East Bank campus
University of Minnesota, Minneapolis
Lab Reception Room Phone: (612) 625-4385

Map & Directions to the Lab

Partnership between the Digital Technology Center and the Office of Information Technology to provide a state-of-the-art facility to serve research, teaching, and administrative computing objectives in human-computer interaction and user-centered design.

It will be used primarily by the Usability Services team in Enterprise Web Development and by the following academic stakeholder departments:

·  Digital Technology Center,
   Office of the Vice President for Research
·  Department of Computer Science and Engineering,
   Institute of Technology
·  Department of Rhetoric,
   College of Agricultural, Food, and Environmental Sciences
·  School of Journalism and Mass Communication,
   College of Liberal Arts
·  School of Kinesiology and Leisure Studies,
   College of Education and Human Development

University of Oklahoma Human Technology Interaction Center Randa L. Shehab
Director
rlshehab@ou.edu
The mission of the Human-Technology Interaction Center is to establish and maintain a non-profit interdisciplinary organization of research scholars and scientists at the leading edge of inquiry on the interaction of people with modern technologies. The HTI Center will facilitate and advance basic research, applied research, training, and development efforts. In addition, the HTI Center recognizes as part of its mission the critical service and advisory roles it can play for government, business, and industry, and the training role it plays preparing new scholars and scientists capable of meeting the needs of the next millennium. Sponsorship
The University of Queensland The University of Queensland Usability Laboratory (UQUL)      
University Of Saskatchewan University Of Saskatchewan HCI Lab Jeff Dyck
jeff.dyck@usask.ca
Research areas include groupware awareness, groupware architecture, visualization, usability, and others. Partners
The University of Sunderland, England Usability Services - Usability Lab

Digital Media Network
The David Goldman Informatics Centre
St. Peter's Way, Sunderland,
SR6 0DD
alan.woolrych@sunderland.ac.uk
contact page

The Digital Media Network is a link to a cluster of digital media companies in the North East of England. The DMN has a team of 9, all of whom are based at the University of Sunderland. The project is funded partly by the University of Sunderland and partly by the European Regional Development Fund.
University of Texas at El Paso Interactive Systems Group David Novick
The University of Texas at El Paso
Department of Computer Science
500 West University Avenue
El Paso, Texas 79968
Conducts research in models of interaction and the engineering of interactive systems. Our research builds knowledge at the confluence of human-computer interaction, computational linguistics and spoken-language systems.
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University of Virginia Human-Computer Interaction Stephanie Guerlain
guerlain@virginia.edu
Human-Computer Interaction (HCI) is a sub-field of Human Factors Engineering. HCI and Human Factors are interdisciplinary fields, combining aspects of psychology, computer science, anthropology, and design. ?
University of Washington Usability Research Group Contact Page Services  
Virginia Tech Center for Human Computer Interaction Center Personnel
John M. Carroll
Director
carroll@cs.vt.edu
Virginia Tech has had a prominent HCI activity since 1979; in 1995, the university established the Center for Human-Computer Interaction, incorporating faculty from 16 departments and four colleges. External Partners
Wichita State University SURL
Software Usability Research Laboratory

Barbara Chaparro
Lab Director
barbara.chaparro@wichita.edu
Software Usability Research Lab
Dept of Psychology
Wichita State University
Wichita, KS 67260-0034

The Software Usability Research Laboratory is a service division of the Human-Computer Interaction (HCI) Laboratory in the Department of Psychology at Wichita State University. The lab provides usability services such as user interface design, usability testing, and human- computer interaction research to corporations world-wide. The lab is staffed by WSU faculty, graduate, and undergraduate students in the human factors program. 

The goal of the lab is to provide usability services and research to the software development community and to train students on HCI with real-world projects.

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