Executive Summary

A significant amount of tasks were unsuccessfully completed (35%) and rated as being difficult to very difficult to find (42%). Upon completing all tasks, 39% of participants rated the page unfavorable to very unfavorable.

Perceivability, operability, and usability issues exist, which can be resolved by adding text alternatives, adjusting background images and CSS rules, re-prioritizing page content, adding links for core content, removing redundant links, simplifying, reducing scrolling, and reducing load time.

Implementing recommendations would help remove accessibility barriers for people with disabilities and help improve usability for all. Not resolving identified issues would be counter to supporting an inclusive campus climate, opens the University to litigation, and leaves money on the table.


17 people with disabilities completed the study. 10 participants were derived from Knowbility's Accessworks database; four were from W3C's Web Accessibility Initiative Interest Group, and 3 were from the WebAIM community. The majority of participants (94%) described themselves as having intermediate to advanced Assistive Technology (AT) proficiency.