Member Services

Got a question or a problem to resolve?  Help and answers are just a few clicks away.

  • I have a new e-mail address, mailing address, or phone number, etc. and I need to update
       my member record.
    • If you are already familiar with the new item NSP On-line Member Services, then click here to go directly to the NSP On-line Member Services login screen; otherwise, please read on...

       What can I do at the NSP On-line Member Services page?  Lots!  You can...

    Haven't logged in before? No problem. Have your member ID number handy, and think of a password. It takes just a few seconds to register and log in the first time.
    Click here to go to the NSP On-line Member Services login screen.

  • My mailing address has changed.
    • What do I have to do to receive my Western Region Patroller, Central Division Rusty Parka News, and the Ski Patrol Magazine at my new address? I haven't received the latest issue, or I'm missing some issues...

    First, if need be, let's get you that missing issue. One of the following people may be able to send you the issue(s) you need:
    Second, as mentioned above, you can get your address information squared away on-line. Read on...
    The National Office is the "key spot" where all of our membership information is maintained. This "one-stop shopping" service provides several benefits to us and to the organization.

    Simply click here to go to the new NSP On-line Member Services and make the change(s) directly. Have your member ID number handy.

  • If the problem or your question is one of these...
    • "I need a replacement membership card.",
    "There's a mistake on my membership card." (...or something is missing.),
    "I'm not able to print my membership profile information record. I would like to have a copy of it sent to me.",

    ...click here to send an e-mail note to MIST.

  • I need the NSP catalog number and price for the OEC text, or for some other NSP publication.


  • I need a catalog order form, or would like to see the on-line product descriptions, shipping
       information, return policy, or sizing charts for items sold in the NSP Winter Catalog.
    • The information you need can be found in the On-line Catalog.

    Click here to go to the On-line Catalog

  • I have some other question to ask someone in MIST (Member Information and Services Team).
    • Click here to send an e-mail note to MIST.

  • I need a copy of one or more forms, or an NSP publication.

    • Current versions of the following forms and publications can be printed or downloaded from the NSP National Web site:
    • Award Nomination Forms
    • The current OEC Refresher Study Guide
    • National Board of Directors Meeting Updates
    • Policies and Procedures Manual
    • Patrol Officer Bulletins
    • Education Forms
    • National Registration Forms
    • Winter Catalog Order Form
    		 Most of these downloadable forms and publications are available in both MS Word 2003 format and "PDF" (Adobe Acrobat Reader) format. The MS Word 2003 version can be completed and edited as you would any other MS Word 2003 document. If you don't have MS Word 2003, choose the "PDF" format, print the form via the Adobe Acrobat Reader, and complete the form by hand.

    To access the most current versions of these documents,
    click here to log in to the NSP On-line Member Services.
    After logging in, choose Member Resources, then My Bookshelf from the Member Links from the drop-down menu, and select the document, or choose Downloads from the Reference & Resource Materials section. Select the nomination form, and save the file.


    We also make a couple of special nomination forms available through our Web site. These forms (marked with an asterisk) are not available from the NSP National Web site. If you need one of these forms, you should download it from this site.

    Some of the forms listed below are in MS Word 97 format document files and will be downloaded to your computer. The others you would simply display and print directly from your browser. (These display-only forms were prepared using 800x600 (SVGA) display screen resolution. For best results, have your browser window maximized to full-screen.)

    MIST

    We've added this section to our Member Services page in order to provide patrollers in the Western Region with a convenient way to access the NSP Member Information and Services Team (MIST). The MIST has been in existence for some time, and the services provided are well documented in the NSP Web site. Those who may not be familiar with the NSP MIST; didn't realize that they are accessible via the NSP Web site; or have had trouble accessing MIST - may find this page helpful.

    As the name implies, the MIST is there to help us. In general, they are available to NSP members via e-mail (mist@nsp.org), phone (303-988-1111), or fax (800-222-4754) to answer questions about NSP events, courses, membership status, Winter Catalog product information and orders, NSP policies and procedures, and a host of other topics. Over 200 members use this service each day. More information about MIST can be accessed via the NSP Web site; "Benefits of Membership" and "Who's Who; Roster of Leaders".

    One very important member service mentioned above is the maintenance of the NSP member database. In addition to membership status, other essential information pertaining to our membership in NSP is maintained for us in this database. Perhaps you didn't know that you have a record. :-) (It's a good record; one to be proud of.) The NSP calls our record the "membership profile." And you can see it on-line, review it, print it, or have one sent to you anytime you wish. In fact, NSP has someone on the staff whose official duties include, among other responsibilities, maintaining the database and keeping our information current. Some changes, such as address, phone numbers, e-mail address, and even name changes, are updated automatically for us each year after we register with the NSP and pay our dues. (Payment of dues is noted also, by the way.) Other information, such as our status (e.g. Alpine, Nordic, Auxiliary, Basic, Senior, Certified, Alumni), instructor certification(s), and NSP continuing education coursework completion (including dates), is maintained for us as well. Our familiar membership cards provide a brief summary of the essential information. If you request a copy of your membership profile, NSP can send it to you by fax, e-mail or regular mail.

    As mentioned above, we are all able to make changes to our address, phone number, name, and e-mail information directly. However, if you spot any errors in your membership profile regarding your entry date, status, continuing education coursework, etc., or believe that information is missing, please follow this procedure:

    1. Print a copy of your membership profile using the On-line Member Services, or send a request to MIST for a copy.
    2. Have your Patrol Representative (Director) make the appropriate changes and forward the corrections to NSP.
    3. NSP will make the changes that the Patrol Representative has approved.

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