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UMD Career Learning Outcomes

  • Students will analyze and articulate their interests, skills, values, and strengths and relate them to educational and career plans.
  • Students will identify, evaluate and use sources of information relevant to making career decisions.
  • Students will develop and implement career plans which integrate self-assessment and occupational information and consider the ethical and global implications.
  • Students will effectively present their qualifications to enhance their educational and career goals.

UMD Student Employee Learning Outcomes

Job Knowledge

  • Knowledge of the Office: Employee will demonstrate knowledge of the office mission, vision, values, services, staff members, and career learning outcomes.
  • Content Knowledge: Employee will demonstrate knowledge of content related to his/her position and apply the knowledge to completing the job tasks.


  • Interpersonal: Employee will communicate effectively to serve, facilitate, instruct, direct, assist, and solicit information with multiple constituencies (faculty, staff, peers, co-workers, alumni). This includes developing rapport, empathy, and sensitivity; listening and asking questions, and persuading and influencing.
  • Written: Employee will communicate accurately and effectively through writing. This includes using appropriate grammar, sentence structure, punctuation, and word usage.
  • Oral: Employee will present career-related information to groups or individuals accurately, persuasively, and effectively. This includes articulating information and ideas clearly one-on-one and in groups; both as a presenter and as a participant.


  • Dependability: Employee will demonstrate the ability to arrive on time for scheduled shifts and communicate other arrangements as needed.  This includes arriving prepared to work and communicating possible schedule changes.
  • Demeanor: Employee will demonstrate a professional demeanor by treating customers and colleagues with respect and courtesy and completing assigned work.
  • Appearance: Employee will dress appropriately for his/her work environment.
  • Work Relationships: Employee will establish and maintain respectful, cooperative working relationships with colleagues. This includes applying knowledge of diversity; demonstrating a positive attitude and appropriate manners; enlisting help; maintaining confidentiality; understanding boundaries; and being willing to learn.


Strategic Plans

Annual Reports