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Housing Updates Related to COVID-19
April 8 Updates
At the direction of the Board of Regents and President Gabel, the University has updated the Comprehensive Student Fee Refund Plan. Details are listed below.
If you have any further questions, please contact us via email at email@example.com.
Consolidation Update: For the time being, you may remain in your current living space. Additional updates will be provided if consolidation is necessary.
Staffing Update: Many Housing staff members will start working remotely this week. If you have general housing-related questions, we encourage you to email us at firstname.lastname@example.org.
Checking Out of Housing: If you plan to check out of the housing at a future date, you will need to return your keys to the Housing Information Desk. Please be aware of the Housing Information Desk hours listed below and plan accordingly.
Housing Information Desk: The Housing Information Desk will be open daily from 2 PM – 8 PM if you need assistance with anything.
Mail Service: Mail Service will be reduced. You will be notified via email when we have received a package for you. Package pick up will now occur at the Housing Information Desk in Lake Superior Hall – note the updated hours listed above.
Maintenance: If you encounter something in need of repair, please submit a repair request via the housing portal. The housing portal is available online through the housing website. Due to reductions in staffing, response time for repair requests may be a bit longer than normal.
Custodial Services: Custodial Services will continue, but cleaning frequencies will be reduced. This includes residence hall bathrooms, trash & recycling removal from trash rooms, and laundry room cleaning.
Common Areas: To reduce the amount of spaces in need of cleaning and to discourage social congregating in line with governmental recommendations, we will be locking floor and building lounges in a number of areas.
We hope you are staying well. We will provide additional updates as they are available.
Additional shifts in operations will be posted on the Housing & Residence Life website and social media, and communicated via email and to those students who have indicated they are remaining on-campus. If you have any questions, please email or call the housing office.
What Housing/Dining refund is being offered by the university?
As approved by the Board of Regents on April 7, the Comprehensive Student Fee Refund Plan offers students with a spring semester contract for any Housing & Residential Life service (housing, dining plans, and flex-dine/dining dollars), on any campus, a 100% prorated credit of their housing and dining fees from March 16 to the end date of their contract for those students who moved out of their housing assignment by March 22, 2020. This credit does not apply if students have remained on campus and are currently a resident of a UMD residence hall or apartment.
Who is eligible for the refund?
Students who are no longer residing on campus will be eligible for the prorated credit. Please know that receiving financial credit requires no action. The credit students are entitled to will be automatically applied to their student account in April. Note: This refund plan does not apply to students who have remained on campus and are currently a resident of a UMD residence hall or apartment.
How was the new refund calculated? How is it different?
Under the new Comprehensive Student Fee Refund Plan, your refund is calculated based upon your specific housing and dining plans and prorated from March 16 through the end of your spring semester contract. Individual credit amounts will vary depending on the housing type you lived in and meal plan you were on.
The previous credit announced on March 23 was to be applied universally, with a proposed flat rate of $1000 for Duluth campus housing/dining costs.
When will I get my refund?
The University will credit all accounts within one month. This will happen automatically and requires no action. This period will allow the University to calculate credit amounts and ensure that all credits are compliant with financial aid rules based on Department of Education guidance. If you are eligible and have not received your housing credit by the end of April, please contact us at email@example.com.
Students who have a remaining balance will see these credits offset remaining charges. Any excess credit will be applied to current student accounts and if there are no charges owed it will be refunded to students in a credit balance refund either via direct deposit or check.
What if I still have things in my room or apartment?
- If you are no longer residing on campus, you are eligible for the housing and dining credit even if you have belongings remaining in your room or apartment. We anticipate being able to announce a plan for retrieval of your belongings at some point in the future. We will base our planning on guidance from state and local authorities, travel advisories, and other conditions specific to our campus.
What if I moved out, but forgot to return keys?
- If you moved all belongings from your room or apartment but did not leave your keys at the Housing Information Desk, you should have received an email with instructions on how to mail back your keys. If you need these instructions, please email us at firstname.lastname@example.org. Failure to return your keys may result in an unnecessary delay in issuing your refund and may also result in a $75 charge to change the locks in your room.
What if I move out after March 22?
- Anyone currently living on campus who moves out after March 22 will have their refund prorated based upon the day that you move out and check out.