Request Tracker (RT) Tickets
The purpose of this page is to document the Accessible Technology Team's RT Tickets.
Open Requests
| Date Created | Description | RT Number | Notes |
|---|---|---|---|
| All caught up! |
Closed Requests
| Date Closed | Date Created | Description | RT Number | Notes |
|---|---|---|---|---|
| November 27, 2023 | October 25, 2023 | TextHelp Suite: System Wide Partnership Purchase | 178500 | |
| September 27, 2023 | September 27, 2023 | Glean software licenses | 177898 | |
| Feburary 10, 2023 | October 25, 2022 | Please install ZoomText, after SMA is purchased | 171671 | |
| Feburary 1, 2023 | October 25, 2022 | Purchase Software Maintenance Agreement for our 5-Seat ZoomText Network license | 171670 | Approved January 25, 2023 |
| January 30, 2023 | January 11, 2023 | Please purchase Read&Write subscription renewal | 173066 | Approved January 30, 2023 |
| November 30, 2022 | October 31, 2022 | Please Renew JAWS Software Maintenance Agreements | 171754 | |
| September 13, 2022 | May 11, 2022 | Install and ensure JAWS 2022 is operational before August 2022 | 168356 | From Adem Hunter, "Maintenance of the Library spaces have been on indefinite hiatus until the final decisions are made as to what our offering will be in these rooms, if any. The Disability Resources devices (Testing PCs, and laptops) were reconfigured and updated around last March, and as far as I know they haven't reported any issues." - September 13, 2022 |
| September 13, 2022 | May 11, 2022 | Summer 2022: Please check technology & cleanup AT labs | 168357 | From Adem Hunter, "Maintenance of the Library spaces have been on indefinite hiatus until the final decisions are made as to what our offering will be in these rooms, if any. The Disability Resources devices (Testing PCs, and laptops) were reconfigured and updated around last March, and as far as I know they haven't reported any issues." - September 13, 2022 |
| September 6, 2022 | May 17, 2021 | Summer 2021: Braille Embosser Annual Maintenance | In the past, the ITSS Student Computing Team (Dan Ellis, Kyle Hariss, student employees) sent out our Braille Embosser for annual maintenance. Brett Taylor did it more recently. Kara has concerns about the ability of ITSS to continue to support the embosser. ITSS Student Computing Team will not be sending it in going forward. | |
| August 17, 2022 | January 26, 2022 | Please install Read&Write | 162381 | |
| April 18, 2021 | March 3, 2022 | Read & Write Problem in DR | 167208 | |
| March 1, 2022 | Feburary 1, 2022 | Please ensure 4 DR laptops are working properly | 166410 | |
| Feburary 28, 2022 | Feburary 8, 2022 | Read&Write Windows Documentation | 166599 | |
| November 22, 2021 | February 10, 2022 | Install ZoomText (5-Seat v2022 Network License) | 165566 | |
| January 26, 2022 | January 26, 2022 | Please Purchase Read&Write Domain License | 166330 | |
| November 23, 2021 | November 22, 2021 | Purchase 5-Seat ZoomText Network License upgrade | 165565 | |
| November 19, 2021 | July 7, 2021 | Setup new AT iMac in KAML 124 | 162930 | |
| November 18, 2021 | May 18, 2021 | Install and ensure JAWS 2021 is operational before August 2021 | 162385 | |
| November 18, 2021 | May 17, 2021 | Summer 2021: Please check technology & cleanup AT labs | 162383 | |
| July 21, 2021 | July 7, 2021 | Purchase 21" iMac to replace current 21" iMac in Library 124 | 162929 | |
| November 10, 2020 | November 09, 2020 | Renew JAWS Software Maintenance Agreements | 159951 | Provides versions 2022 & 2023 upon release |
| September 09, 2020 | June 1, 2020 | Install and ensure JAWS 2020 is operational before August 29 | 157375 | |
| August 31, 2020 | June 1, 2020 | Summer 2020 Please check technology & cleanup AT labs | 157374 | |
| August 10, 2020 | June 1, 2020 | Braille Embosser Annual Maintenance Summer 2020 | 157373 | |
| January 24, 2020 | January 21, 2020 | Read write gold will not allow download | 155395 | Need to use UMD VPN to be able to download the software or go to campus |
| October 28 2019 | May 13, 2019 | Braille Embosser Annual Maintenance Summer 2019 | 150976 | |
| October 11 2019 | August 6, 2019 | JAWS: Freedom Scientific Network License Server Update Notification (Action Required no later than October 2019) | 152226 | |
| August 20, 2019 | August 19, 2019 | Trouble with Dancing Dots /Lime and Printing to Brailler | 152516 | |
| August 14, 2019 | May 13, 2019 | Summer 2019: Please check technology & cleanup AT labs | 150975 | |
| August 13, 2019 | May 13, 2019 | Install and ensure JAWS 2019 is operational before August 25, 2019 | 150973 | |
| April 10, 2019 | February 1, 2019 | Install AT Software on New DR Laptops | 147412 | |
| February 1, 2019 | March 13, 2019 | Purchase 4 Laptop Computers | 147404 | |
| March 5, 2019 | February 1, 2019 | Purchase 4 new JAWS licenses for new laptops | 147411 | Mary Kay Caskey reported on March 5, 2019 at the meeting with Kara, Nancy, Emily, Laura, and Sarah that "DR hasn't used JAWS in 3 years and do not need additional licenses." Recorded by Kara in FY19 Spending Plan (Tab F20) |
| March 4, 2019 | February 26, 2019 | Remote Dancing Dots software training for student with disabilities | 148303 | |
| December 19, 2018 | December 12, 2018 | Renew JAWS Software Maintenance Agreements | 146431 | |
| December 18, 2018 | November 12, 2018 | Remote Training for DR on Dancing Dots Software | 145289 | |
| August 24, 2018 | May 23, 2017 | Install and create the UMD take home version of Read&Write Gold for Mac Version 6 | 127260 | |
| August 17, 2018 | May 3, 2016 | Install and ensure Read&Write Gold 11.5 is operational before August 29 | 112326 | |
| August 17, 2018 | March 14, 2016 | Install and ensure Read&Write Gold 11.5 is operational before August 29, 2016 | 109697 | |
| August 17, 2018 | August 7, 2018 | software - updates for library and DR PC's | 141097 | |
| July 25, 2018 | March 30, 2018 | Summer 2018: Braille Embosser Annual Maintenance | 137998 | |
| May 18, 2018 | April 23, 2018 | GoodFeel Software "Access violation error" message | 138964 | |
| April 4, 2018 | March 30, 2018 | Install GOODFEEL software and ensure it is working well | 137994 | |
| April 3, 2018 | March 30, 2018 | Purchase one copy of GOODFEEL software + maintenance agreement | 137895 | |
| September 1, 2017 | May 10, 2016 | Upgrade AT Labs to Windows 10 & ensure AT technology is working well on new OS before August 29, 2016 | 112627 | |
| September 1, 2017 | May 3, 2016 | Install and ensure JAWS 18 is operational before August 29, 2016 | 112323 | |
| June 22, 2017 | May 9, 2016 | Student AT Consultants: Please check technology & cleanup cleanup AT labs | 112571 | |
| June 22, 2017 | May 3, 2016 | Summer '16 Student AT Consultants- Please study and become very familiar with AT hardware and software | 112316 | |
| June 22, 2017 | February 8, 2016 | Install new scanners in library AT labs, plus document it | 108136 | Installation completed. Documentation never done. |
| March 30, 2017 | March 27, 2017 | Please Purchase UPS Battery Backup & Surge Protector for the Brailler | 124864 | |
| March 29, 2017 | December 30, 2015 | Test ZoomText 10 to ascertain if it will work on Windows 10 | 106668 | Per Greg: "Works fine on Windows 10 with update. Package is virtualized." |
| March 29, 2017 | May 3, 2016 | Install and ensure ZoomText is operational before August 29, 2016 | 112325 | |
| February 23, 2017 | February 15, 2017 | Please Renew Dragon Software Maintenance Agreement | 123222 | |
| January 6, 2017 | June 21, 2016 | Please install new Brailler & accessories before August 29. Test, document, and make sure it is working well. | 113686 | |
| December 14, 2016 | November 30, 2016 | Renew JAWS Software Maintenance Agreements | 120427 | |
| June 23, 2016 | June 20, 2016 | Purchase: New Brailler and Accessories | 113679 | |
| March 22, 2016 | March 9, 2016 | Purchase Headsets for Use with Dragon Naturally Speaking | 109574 | |
| March 21, 2016 | December 30, 2015 | Student AT Consultant: Create Read&Write Gold screenshots and instructions for Windows 10 | 106665 | |
| March 18, 2016 | February 3, 2016 | Student AT Consultants: Braille embosser output is ununusable | 107921 | Embosser research on possible replacements |
| March 15, 2016 | December 30, 2015 | Student AT Consultant: Test Duxbury and the Brailler to ascertain if they will work on Windows 10 | 106666 | |
| March 14, 2016 | March 4, 2016 | Purchase Dragon Naturally Speaking 14 Professional | 109494 | |
| March 14, 2016 | December 30, 2015 | Student AT Consultant: Test Dragon Naturally Speaking Premium to ascertain if it will work on Windows 10 | 106670 | |
| March 14, 2016 | December 30, 2015 | Student AT Consultant: Test Dragon Naturally Speaking 11 Professional to ascertain if it will work on Windows 10 | 106669 | |
| March 2, 2016 | December 30, 2015 | Student Assistive Technology Consultants: Please become familiar with AT Software and Hardware | 106663 | |
| February 10, 2016 | February 2, 2016 | Purchase: 3 Scanners for Library AT Labs | 107882 | |
| February 5, 2016 | January 28, 2016 | Student AT Consultant: Help with Read and Write Gold 11.5 on Windows 10 | 107684 | |
| January 11, 2016 | December 30, 2015 | Student AT Consultant: Make Signs, Share doc with AT Team, and Post | 106664 | |
| January 11, 2016 | December 30, 2015 | Please Update Student ITSS Accessible Tech Google Group | 106661 | |
| January 6, 2016 | November 17, 2015 | Assistance needed with Read Write Gold (scanners) | 104983 | Researched, purchased and installed 3 new scanners to work with Read & Write Gold. |
| October 27, 2015 | October 2, 2015 | Purchase: Braille paper | 102721 | |
| September 18, 2015 | August 26, 2015 | Disability computers (Set up 3 scanners with Read & Write Gold) |
100584 | |
| March 6, 2015 | March 5, 2015 | Purchase Freedom Scientific JAWS SMA Renewal - serial number 80320 | 93767 | |
| December 12, 2014 | December 1, 2014 | Purchase Read&Write Gold Perpetual License | 89470 | |
| November 21,2014 | October 1, 2014 | Jacob, can you finish the three AT computers? | 86157 | |
| September 26, 2014 | September 22, 2014 | Purchase one copy of JAWS software | 85335 | |
| October 10, 2014 | September 22, 2014 | Need JAWS on one computer in KPlz 143 | 85328 | |
| October 6, 2014 | September 5, 2014 | Add Deep Freeze to DR Laptops | 84411 | |
| January 27, 2015 | September 3, 2014 | Move CPrint microphone to DR | 84126 | |
| May 9, 2014 | May 4, 2014 | Deliver and install PIAF machine | 79330 | |
| February 4, 2014 | January 28, 2014 | Software - Read&Write Gold install (Problem obtaining Setup.zip) Windows |
73443 | |
| March 1, 2013 | February 21, 2013 | JAWS Activation Server License | 58060 | |
| September 9, 2013 | December 4, 2012 | Assisted Technology (Dragon Dictate Training) | 54967 | |
| September 9, 2013 | November 14, 2012 | Braille Embosser Support | 54276 | |
| September 9, 2013 | October 16, 2012 | Dragon Naturally Speaking Training | 51552 |
