ITSS Home : Customer Support : ITSS Critical Processes and Teams

We have defined four critical processes which identify what we need to do in order to effectively accomplish our mission. The first three critical processes described below relate to delivery of high-quality technology solutions to our customers. The fourth process recognizes the importance of ongoing resource management to ensure that those solutions remain available, affordable, up-to-date and effective.

• Provide the infrastructure and other facilities necessary for effective use of technology in support of the campus mission.
  • high-speed, reliable and secure network
  • state-of-the-art telephone system
  • centralized computing systems for communication, computation, and data management
  • quality high-technology classrooms, research tools, and computing laboratories
• Provide the support services needed to empower our faculty, staff, and students to make the most of available technology solutions.
  • help desk
  • information resources
  • training services
  • computer repair center
  • data entry
  • application programming and consulting
• Provide technology leadership.
  • Research emerging technologies to enable us to be proactive and innovative in a changing environment.
  • Provide leadership and planning to make UMD a leading follower in the use of emerging technologies.
• Manage staff, facilities, services, and financial resources, seeking continuous improvement in all areas.