Information Technology Systems and Services.
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Web Design References

Evaluation and Testing

Inquiry

Contextual Inquiry
Field Study
Focus Groups
Interviews
Observation
Questionnaires
Surveys

Inspection

Heuristic Evaluation
Walkthrough
Related Inspection Info

Testing

Participants (Users)
Personas
Scenarios and Tasks
Related Testing Info
Thinking Aloud

Eyetracking

Other Techniques

Affinity Diagrams (see Information Architecture)
Card Sorting (see Information Architecture)
Prototyping (see Information Architecture)
Wireframes (see Information Architecture)

Comprehensive Sites

Labs

Metrics

Reports

Articles & Related Links