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 Department of Human Resources & Equal Opportunity

Workers' Comp

Book Group for Professional Learning

UMD Human Resources will provide the book to all participants.

About the Program

The Book Group for Professional Learning is designed to help you develop personal and professional skills, increase your ability to make a difference in your workplace and your life, and engage in networking opportunities with other members of the UMD professional and administrative staff.

Participant Checklist and Requirements

1. Register - Registration is on a first come first-served basis. Book is supplied free to participants, which they can keep after the four week sessions. There is a maximum of 10 participants.

2. Must be able to attend all four sessions.

3. Actively participate in four discussion meetings.


Judith S. Karon
Mary L. Cameron

About the Book

Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan, Joseph Grenny

The skills that the authors set out to help others master in Crucial Conversations are pertinent to everyone who needs to communicate better, and the light-hearted, engaging tone with which they deliver them gets their points across clearly.

Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."Dain M. Hancock, President, Lockheed Martin Aeronautics

Learn how to keep your cool and get what you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want. Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Meeting Dates and Discussion Topic

Session 1, Wednesday, March 11, Kirby Student Center 333, 12:00-1:00
Facilitator: Mary L. Cameron

Ch. 1 What's a Crucial Conversation? And Who Cares?
Ch. 2 Mastering Crucial Conversations: The Power of Dialogue
Ch. 3 Start with Heart: How to Stay Focused on What You Really Want

Session 2, Wednesday, March 25, Kirby Student Center 333, 12:00-1:00
Facilitator: Judith S. Karon

Ch. 4 Learn to Look: How to Notice When Safety Is at Risk
Ch. 5 Make It Safe: How to Make It Safe to Talk about Almost Anything
Ch. 6 Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt

Session 3, Wednesday, April 8, Kirby Student Center 333, 12:00-1:00
Facilitator: Judith S. Karon

Ch. 7 State My Path: How to Speak Persuasively, Not Abrasively
Ch. 8 Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
Ch. 9 Move to Action: How to Turn Crucial Conversations into Action and Results

Session 4, Wednesday, April 22, Kirby Student Center 333, 12:00-1:00
Facilitator: Mary L. Cameron

Ch. 10 Putting It All Together: Tools for Preparing and Learning
Ch. 11 Yeah, But: Advice for Tough Cases
Ch. 12 Change Your Life: How to Turn Ideas into Habits

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Last modified on 12/07/16 01:13 PM
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