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Outstanding Service Awards 2006-2007


Chuck Bosell, Lynn Gilberg and Bill Marko
Project Award for New Voice Mail System

The voice mail system for the UMD campus is an integral part of faculty, staff and student life at UMD and most of us are dependent upon it. When the vendor of our 13 year old voice-mail system told us it was at the end of its life and would no longer be supported, Chuck, Lynn and Bill worked closely as a team to provide a modern replacement. In an institution of this size, that is no small feat.

This team played critical roles in the replacement: Chuck convinced the ITSS management team to kick off a replacement project and hire a consultant. He then shepherded the project through the RFP process, led the team evaluating the proposals, handled coordination efforts and made sure vendors followed through on all requirements.

With careful programming, Bill provided a reconfigured network space for the voice mail service, making sure that all the pieces worked well together and were safe from the wide array of network attacks.

Lynn was instrumental in organizing the replacement of 527 phones on short notice, working closely with units across the campus to minimize service outages and getting all the phones replaced well in advance of the new voice-mail system going live.

All of them went well beyond what was expected to ensure things were ready for the conversion and worked hard after the conversion to assist customers and to clean up any remaining problems.


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