Outstanding Service Award Recipient (2010-2011)
If you have used your lunch hour to mail a package on campus, or purchased some postage stamps at our mailroom, you’ve benefitted from MaryBeth Olsen’s tremendous customer service focus.
MaryBeth recognized that it would be good customer service to have the mailroom stay open over the lunch hour. So, she initiated that change – using the same number of staff – for the benefit of the campus. Likewise, she recognized that it would be nice for employees if the mailroom sold postage stamps. Based on $29,000 worth of sales for FY10, that was clearly a well-received addition, too.
Those were just two of the more visible changes initiated by her, but there is probably not a single employee at UMD whose job is not somewhat affected by MaryBeth Olsen’s work as Mailroom Supervisor. Whether it is finding ways to eliminate junk mail, advising departments on bulk mailings, helping with incoming packages, assisting staff with shipping processes, or diligently guiding student employees in safe practices for mail delivery, Mary Beth is constantly working to keep the Mailroom the customer service oriented department that we all appreciate.
For her ongoing customer service to the campus, it is a pleasure to present MaryBeth with this award.