Selecting and organizing tasks to test.
What is a task?
- A task is a representation of actual work that a user would likely perform using the web site.
Selecting tasks.
- All tasks should directly stem from the concerns and goals. They could
possible be:
- Tasks that probe usability problems.
- Tasks suggested from concerns and experience.
- New or modified tasks.
- Tasks critical to operation.
- Tasks frequently done.
- Tasks done under pressure.
- Tasks that probe common usability problems.
Creating a list of tasks.
- Use the pilot test to gauge the final number of tasks to include in the test.
Organizing the final list of tasks to test.
- Put the final tasks in order of importance (some participants may not finish the test so do the ones that are most important to the usability test first).
- Use a natural sequential flow of tasks where relevant. (Locate a form before completing it and submitting it.)
- See an example ordered task list form.
